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Being a Technical Mentor for a Career, Not a Role

Nov 24, 2022 By Aaron Bertrand In SolarWinds
I’ve been in the SQL Server space for a long time—my entire career, in fact—but it doesn’t necessarily mean I’m great at what I do; it merely means I’ve seen a lot. I’ve watched things go well and have experienced my fair share of spectacular failures, too. Earlier in my career, I stayed around too long in environments where things weren’t going great.
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Building AppStack Dashboards

Nov 24, 2022 By SolarWinds In SolarWinds
AppStack™ helps you diagnose and troubleshoot performance problems faster—from applications to servers, virtualized infrastructure, databases, and storage systems. The AppStack dashboard shows you all performance information across the application stack with relationships between various elements of your environment. Kevin M. Sparenberg, SolarWinds THWACK Community Evangelist, shows you how the dashboard works and why it’s so important for troubleshooting application issues in your IT infrastructure.
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ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users

Nov 22, 2022 By Seyi Verma In SolarWinds
Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate something that should’ve been simple. With SolarWinds, I am thrilled to work with solutions designed from the start to be simple for our customers to use. We focus on providing solutions built to integrate with other elements of your network and complement them, so they become more effective.
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A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

Nov 16, 2022 By Melissa Palmer In SolarWinds
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.
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Top 7 Customer Service Skills Every Service Desk Team Should Have

Nov 14, 2022 By Dan Sullivan In SolarWinds
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.
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Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same

Nov 11, 2022 By Dan Sullivan In SolarWinds
Testing is commonly understood to be an essential and fundamental part of software development, but when and how to test is open to a wider variety of opinions. DevOps practitioners often advocate for performance and quality testing early in the development and deployment process. This is known as a “shift left” approach.
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From Smokestack to Full-Stack: Observability and the Digitization of Manufacturing

Nov 10, 2022 By Simon Abrahams In SolarWinds
The pandemic hit manufacturing hard, with the workforce, supply chains, and investment all taking heavy blows. The bounce-back has also been punishing on the sector, with severe global competition for materials, disrupted logistics, and workforce shortages, all exacerbated by the human and economic disaster of Ukraine.
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