Operations | Monitoring | ITSM | DevOps | Cloud

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

Dec 3, 2020 By ManageEngine In ManageEngine
In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.
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How to secure your network from a Ryuk ransomware attack

Dec 1, 2020 By IT Security In ManageEngine

Universal Health Services (UHS), a Fortune 500 company and healthcare services provider, has reportedly shut down systems at facilities throughout the United States after the Ryuk ransomware hit its network on September 27, according to an article on the Health IT Security website. What is Ryuk ransomware? Ryuk is a sophisticated ransomware threat that targets businesses, hospitals, and government institutions across the world.

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Vabi gains total visibility into its network using OpManager and Firewall Analyzer

Nov 30, 2020 By OpManager In ManageEngine

Vabi is a Netherlands-based company that provides “real estate data in order, for everyone.” Since 1972, the company has focused on making software that calculates the performance of buildings. Nine out of 10 utility buildings in the country have been simulated with Vabi’s sustainable model. Vabi has widened its scope from making calculations for construction and installation technology to making building data accessible to everyone.

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Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

Nov 27, 2020 By ManageEngine In ManageEngine
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
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Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

Nov 27, 2020 By ManageEngine In ManageEngine
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
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Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal

Nov 27, 2020 By ManageEngine In ManageEngine
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.  
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SupportCenter Plus 11.0 demo: The help desk software for world-class customer support

Nov 27, 2020 By ManageEngine In ManageEngine
The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.
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Setting up a service catalog for your remote workforce with ServiceDesk Plus

Nov 27, 2020 By ManageEngine In ManageEngine
In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.
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