Operations | Monitoring | ITSM | DevOps | Cloud

ServiceDesk Plus Cloud's all-new UI - Exclusive Training

Introducing the all-new UI of ServiceDesk Plus Cloud. A refreshing new look for your service desk, Kanban for an efficient ticket queue, powerful dashboards for easy access to information, an adaptive service desk layout and more. In this exclusive training, product experts demonstrate what the upcoming new user experience will be like and showcase new functions across all modules, ensuring teams are up to speed before switching over to the new UI.

Developing an Analytical Approach to Service Management Cloud

In this session of ManageEngine's Masterclass 2020, we will help you uncover and extract the hidden value in your service desk data to understand customer needs, manage costs, and deliver high-quality customer service. Learn how Advanced Analytics for ServiceDesk Plus can help you run your IT like a business.

Why ZE PowerGroup chose Applications Manager to monitor its data analytics platform

ZE PowerGroup Inc. is a British Columbia-based software company. It offers ZEMA, an award-winning data management, analytics, and integration platform. Although ZEMA was created in-house, the developers at ZE were never successful at measuring the performance of the application during the initial years. They tried a few third-party tools, but measuring the actual application performance continued to be a dilemma until they evaluated ManageEngine’s Applications Manager.

Free ITSM webinar from IT expert Vawns Murphy | ITSM in the next normal

Watch this webinar on how to deliver effective services in the next normal, and learn about: The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.

Streamlining network operations with network management solutions

Networks today are moving towards increased agility and dynamic capabilities to support advanced networking requirements and business-critical processes. This causes the IT infrastructure to span across wireless, virtual, and hybrid environments as well. But with networks evolving quickly, IT admins have a hard time managing them without the right solutions in place.