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Free ITSM e-book: Service management strategies from 10 ITSM experts and leaders | Sophie Danby

This e-book presents a compilation of service management strategies for the next three years from 10 ITSM experts to help IT leaders stay up to date with industry standards. The e-book also highlights the need to align ITSM strategies with business needs to meet post-pandemic demand.

Streamline user lifecycle management with ADManager Plus' orchestration

Orchestration in an IT environment refers to the coordinated management of workflows, applications, and systems, with the primary goal to optimize business performance by streamlining processes. Using orchestration, IT administrators can automate, from a single console, a series of tasks to run at a defined time or interval. This includes automating IT tasks like provisioning of user accounts, as well as managing databases, incidents, applications, and cloud resources.

5 things to keep in mind when planning your IT budget

Successful budgeting plays a crucial role in helping organizations face economic downturns, business seasonality, and growth. However, strategizing an efficient IT budget for the financial year can be a herculean task, usually comprised of months of planning and revisal. The secret to an accurate budget lies not in standard templates, but in customizing the IT budget to your organization's unique usage and business requirements.

Five worthy reads: The future of work, metaverse style

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week, we explore the impending impact of the metaverse on the future (or now) of work and productivity. Illustration by Akshaya Maheswaran Imagine a world where you can work from anywhere, collaborate with colleagues from around the globe, and attend meetings in virtual reality (VR) conference rooms.

Applications Manager once again helps customers go beyond their limits

Reading case studies can be a tedious task for someone who needs to single-handedly manage the entire IT infrastructure of their firm. But hey, why not spend a minute or two if it can provide you some golden tips on how to save time while monitoring your complex IT infrastructures? Here are the stories of two firms that achieved improved performance after switching to Applications Manager. Dig in to learn how they made the best use of our product and achieved a better version of themselves.

How a corrupted file took down 12,000 flights across the US: Real-world consequences of minor IT negligence

The airport is shutdown in the midst of a busy time, masses of people are stranded, pilots wait in the cockpit awaiting ground information, there’s confusion and panic among the crew. This could easily be a scene from Die Hard 2 where the villains take over an airport and seize control of all electrical equipment. But, hate to break it to you, this actually happened. Is it possible for one person to disrupt the entire nation’s aviation system? Apparently, yes.

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Uptime monitoring: How to track your network availability, 24/7

When it come to measuring an organization's ability to support end users and provide services, network uptime can be a great yardstick. An inability to ensure optimum uptime can negatively impact your business delivery, resulting in financial and reputational losses. If you're doing it manually, ensuring 24/7 network uptime is a challenging exercise requiring considerable resources. It is way more convenient to have a monitoring mechanism in place that can monitor network uptime and notify the network admin proactively about any bottlenecks that might lead to network downtime.