Operations | Monitoring | ITSM | DevOps | Cloud

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How IT teams can finally break free from manual AD management

Nov 3, 2025 By Thamizh Poonkuil Mozhi M In ManageEngine
If there’s one thing every IT leader can agree on, it’s this: Manual Active Directory (AD) management never ends. There’s always one more access request, one more approval chain, and one more audit reminder flashing on your screen. By the time you’ve closed your last ticket of the day, there’s already another one waiting. For many teams, 2025 became the year of “we’ll automate next quarter.” But next quarter came and went without any automation.
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Zoho Corp's best kept secret

Oct 31, 2025 By ManageEngine In ManageEngine
If you haven’t guessed it yet, Zoho Corp’s best kept secret is—ManageEngine, its enterprise IT management division. Here is Sridhar Vembu, Chief Scientist & Co-founder of Zoho Corp., sharing our story. ManageEngine has been at the forefront of delivering stellar IT management solutions for over 23 years globally. We remain hyper-focused on delivering AI-powered digital enterprise management solutions that solve real-world IT problems that enhance operational efficiency. Find out more at manageengine.com.
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Ep 26: From cost center to value creator: how product thinking transforms IT ft. Rajendran Dandapani

Oct 29, 2025 By ManageEngine In ManageEngine
In this episode of Server Room, we sit down with Rajendran Dandapani, Director of Engineering at Zoho Corp. and President of Zoho Schools of Learning, to explore how product thinking can transform the role of IT from a cost centre to a strategic driver of growth. We discuss what “product thinking” really means for IT teams, how to turn infrastructure, support, and operations into sources of competitive advantage and why tomorrow’s IT leaders need cross-disciplinary skills beyond technology.
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Top tips for smoother IT incident management

Oct 24, 2025 By Nandini Malhotra In ManageEngine
Top tips is a weekly column where we highlight what’s trending in the tech world and share ways to stay ahead. This week, we’re talking about something every IT team knows too well—incidents. Whether it’s a sudden server crash, a network outage, or a system slowdown right before an important client call, incidents always seem to strike at the worst possible time. No matter how strong your IT setup is, issues are bound to happen.
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What is an Anycast network and how does it help handle high volume network traffic and effective query resolution?

Oct 16, 2025 By adithya.lk@zohocorp.com In ManageEngine
When an organizations' DNS authoritative server faces high volume of network traffic from multiple client devices, they would need more than one DNS server to handle them. But manually routing the network queries to each DNS server in the network would be a tedious job for the network admins. And in turn, this would slow down the network service responses, leading to multiple delays and disruptions.
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Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus

Oct 13, 2025 By ManageEngine In ManageEngine
In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.
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5 simple habits to beat digital fatigue

Oct 9, 2025 By Harsitha P In ManageEngine
Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’re tackling a common struggle for anyone living the digital life, how to beat digital fatigue and bring back real focus in a screen-heavy day. Ever hit that 3pm wall where your eyes sting from staring at the screen, your shoulders feel like bricks, and even the third cup of coffee isn't helping?
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Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

Oct 7, 2025 By ManageEngine In ManageEngine
We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.
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Top tips: Mastering browser extensions without overwhelming yourself

Oct 3, 2025 By Shawn King Jason In ManageEngine
Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’re looking at how browser extensions can boost productivity when used wisely—and how to avoid being overwhelmed by them. Extensions are like candy for your browser. One promises to save time, another blocks ads, a third manages your tabs, and before you know it, your browser looks like a Swiss army knife.
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