EP3: Showcasing and delivering effective IT services with ServiceDesk Plus MSP
Learn how to design, implement, and manage a robust service delivery process to cater to your customers' IT service needs.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
EP1: Getting started with ServiceDesk Plus MSP Cloud
Join us for a step-by-step tutorial on how to effectively configure your instance, customize your help desk, and automate processes using ServiceDesk Plus MSP Cloud. Also, learn how to leverage essential PSA features such as Timesheets, Billings, and Resource Management to streamline your MSP operations and achieve operational efficiency right from the start.
How OpManager powered IT reliability for DWHIN
In healthcare, every moment counts—and for Detroit Wayne Integrated Health Network (DWIHN), every heartbeat depends on a network that doesnt skip one. Serving over 75,000 patients across Detroit and Wayne County, DWIHN’s IT network powers essential behavioral health services, from autism care to crisis intervention. When its systems started showing signs of strain, DWIHN turned to ManageEngine OpManager to bring reliability, clarity, and calm back to its IT operations.
Another year. Another Gartner recognition!
ManageEngine has been recognized in the Gartner® Magic Quadrant™ for Digital Experience Monitoring for two consecutive years! We believe this reinforces our consistent efforts to help business achieve business excellence.
OpManager streamlined IT for Detroit Wayne Integrated Health Network
When Detroit Wayne Integrated Health Network needed reliability at every heartbeat, they turned to ManageEngine OpManager. From chaos to clarity, OpManager unified their IT, reduced downtime, and powered faster, smarter care delivery. Discover how you can do the same.
Lightweight Remote Collector for distributed networks
OpManager introduces the Remote Collector, a lightweight agent for low-spec machines that acts as a mini poller to discover devices and monitor availability across distributed networks.
5 critical features to look for in a configuration change management tool
This blog explores the five key capabilities of configuration change management tools and how ManageEngine NCM helps automate, monitor, and secure every network change with confidence.
Top tips for staying focused in a notification-heavy world
Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we’re tackling one of modern work’s biggest challenges: staying focused in a world overflowing with notifications. Focus has become an uncommon ability in today's hyper-connected world. Every ping, pop-up, and alert demands our attention, pulling us away from focused work and substance thinking.
E9: Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus
In this ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.
Getting IT right in the age of AI: Lessons from a Silicon Valley veteran | Girish Bhat
In this episode of ITOM Spotlight, we sit down with Girish Bhat, Senior VP of GTM at Revifi, who has spent decades building, managing, and launching enterprise IT, security, and AI products at pioneering companies including Splunk, Cisco, Netscout, and Sumo Logic. With experience spanning engineering, product management, marketing, and GTM leadership, Girish brings a 360° perspective on how IT operations have evolved — from traditional alert-based monitoring to autonomous, AI-driven systems.