Operations | Monitoring | ITSM | DevOps | Cloud

Service Request Automation - Fulfil Cloud Requests The Easy Way

Service Request Automation – Fulfil Cloud Requests The Easy Way The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process.

New Puppet facts for Windows

To manage your Windows desktops and servers based on the version / edition of Windows installed across your organisation, we’ve introduced Windows build-specific facts to Puppet. If you have a mix of Windows servers (Core and ServerStandard) and Windows desktops with varying versions and editions Windows, using Windows build-specific facts allows you to: Let’s see what all this looks like in some Puppet code.