Operations | Monitoring | ITSM | DevOps | Cloud

Webinar

Building complex Well Architected serverless architectures with Dashbird

You’ll learn how to build and operate complex Well-Architected serverless applications, allowing you to layer on complexity in time while maintaining a reliable infrastructure. We’ll be working through the most critical aspects to bear in mind when it comes to the five pillars of the WAF, digging a bit deeper into the Reliability, Operational excellence and Performance Efficiency pillars. Including the challenges, risks and solutions when building a Well Architected infrastructure, as well as how to implement, operate, and test workload throughout its lifecycle.

Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.

Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.

Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal

Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.  

SupportCenter Plus 11.0 demo: The help desk software for world-class customer support

The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.

Setting up a service catalog for your remote workforce with ServiceDesk Plus

In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.

Kubernetes Master Class - Cluster Monitoring in Rancher 2.5

With Rancher 2.5, the integrated Monitoring and Alerting system has been improved significantly and is now much more powerful and flexible. It is easier than ever to scrape your own workloads with Prometheus, to create custom dashboards in Grafana and to configure alerts and notification channels to your liking. In this Master Class, Rancher Field Engineer Bastian Hofmann will discuss these improvements and demo how you can customize the whole monitoring system to fit your needs.