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The Year of AI: Reflections and Predictions for 2024

Who could have predicted that 2023 would see such a huge leap forward in Artificial Intelligence (AI)? That this was going to be the year industries decided that, this is the decade, we would solve AI. From the earliest research as far back as the 1940s, we’ve all been holding our breath, wondering when AI will live up to the expectations painted by science fiction writers and futurists. With the arrival of ChatGPT from OpenAI, we’ve been catapulted into the next generation.

Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.

How to fix Kubernetes init container errors

One of the most frustrating moments as a Kubernetes developer is when you go to launch your pod, but it fails to start because of a problem during initialization. Init containers are incredibly useful for setting up a pod before handing it off to the main container, but they introduce an additional point of failure. In this post, we'll take an in-depth look at init containers in Kubernetes: what they are, how they work, how they can fail, and what that means for your Kubernetes deployments.

The Future of Customer Experience: Elevating Personalization through MSPs in 2030

Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative shift, establishing a new benchmark that goes beyond meeting expectations to surpassing them?

My Recap on the Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Last week, I attended the Gartner IT Infrastructure, Operations & Cloud Strategies Conference (IOCS). Gartner IOCS is my favorite conference every year because of the quality and level of the presentations. Gartner analysts deliver most sessions and put a lot of effort into the presentations and supporting research. ‍ I’d like to highlight two sessions that I found to be very informative.

Canonical Kubernetes 1.29 is now generally available

A new upstream Kubernetes release, 1.29, is generally available, with significant new features and bugfixes. Canonical closely follows upstream development, harmonising our releases to deliver timely and up-to-date enhancements backed by our commitment to security and support – which means that MicroK8s 1.29 is now generally available as well and Charmed Kubernetes 1.29 will join shortly.

Trimming Operational Costs: Unveiling Mattermost's Cross-Cluster Migration

When it comes to managing infrastructure resources, striking a balance between rightsizing and cost optimization is crucial. Our cloud infrastructure at Mattermost runs on multiple Kubernetes clusters, RDS clusters, and S3 buckets, all isolated from each other for enhanced security and performance.

Understanding the difference between OpenSearch and Elasticsearch

Search is a fundamental requirement for anyone working with log files. When you have terabytes and petabytes of data, you need to find answers to questions – fast. The search engine that you choose sits as the cornerstone for any technology that helps you look for the information needed to answer questions. While OpenSearch and Elasticsearch may have similar beginnings, their modern iterations have significant differences.

A Bright New Era in Developer Troubleshooting with Lumigo and OpenTelemetry

At Lumigo, building developer-first tools has always been at the forefront of our approach to troubleshooting and debugging. As developers ourselves, we have experienced firsthand the frustration and intricacies of sifting through logs looking for answers. We’ve also felt the pressure of the clock ticking, with production issues waiting to be resolved and the need for timely answers to surfaced application issues.