Operations | Monitoring | ITSM | DevOps | Cloud

The Microsoft Operations Framework or MOF is a framework that can complement your IT Service Management (ITSM) offerings. It was specifically built to support Microsoft products. Hence, when used efficiently, it improves service quality within your Microsoft environment. Because the MOF has this clearly defined scope within the ITSM landscape, it works really well when combined with other frameworks, such as ITIL or COBIT.

If you stopped by this article, you're most likely searching for an IT Asset Management (ITAM) solution. And since we know that the research process might be a bit overwhelming, we put together this ITAM software comparison to give you an overview of the best alternatives in the market. Overall, an ITAM tool should provide an easy and comprehensive way to manage your organization's IT assets during their lifecycle, including mainly hardware, software, and cloud-based assets.

Governance, Risk, and Compliance or GRC are the measures we put in place to protect our organization and its people. As its name implies, it goes beyond just Risk Management. GRC builds a broader framework by incorporating governance and compliance requirements to keep organizations globally protected. Done well, it ensures we have the proper guardrails in place, meet our expected responsibilities, and protect the business from internal and external threats.

As IT evolves alongside both the physical and – now more common – digital workplace, so too does the IT infrastructure that sustains it. Basically, the IT infrastructure of an organization includes the whole set of IT assets that keep it operating. And, in recent years, we’ve seen a significant migration from mostly traditional infrastructure (i.e. servers and storage devices) to the more cost-effective cloud infrastructure.

It’s always nice to know the theory behind the practice, but sadly that’s not enough. A Risk Management plan is what will make you truly effective at avoiding risks and keeping your organization safe. Having a set of guidelines will help you map your activities, ensure the right people are held accountable, and avoid possible disruptions or fines. Don’t know where to start? Don’t worry!

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.

When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.

The Cybersecurity and Infrastructure Security Agency (CISA) issued the Binding Operational Directive (BOD) 23-02 to mitigate the risks of internet-exposed management interfaces. For federal civilian agencies particularly, complying with this directive is not merely an operational necessity; it's a strategic imperative for securing their information systems. Keep reading to fully understand the CISA’s BOD 23-02 implications, and learn how InvGate Insight can help you comply with it.