Explore the benefits of combining ITAM and ITSM, and boost your IT support offering: https://bit.ly/3XoSWiV.

If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support.

Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.

InvGate Insight and InvGate Service Desk are designed to work together and integrate perfectly to provide you with the exact data to do Incident Management effectively.

InvGate Product Specialist Matt Beran shows you how this ITSM and ITAM integration works in action so that you can get total control of your IT assets!

Key moments:
00:00:00 Introduction
00:00:59 Ticket Management with ITAM integration
00:01:59 Asset Management with ITSM integration
00:02:39 ITSM and ITAM reporting capabilities
00:02:54 CMDB view with InvGate Service Desk integration
00:03:54 Workflow enhancement with InvGate Insight integration
00:04:21 Conclusion

Learn more about InvGate Service Desk here: https://bit.ly/43ZvWtj.

And discover what InvGate Insight can do for your organization here: https://bit.ly/3Py32ft.

Lastly, don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate

#itsm #itam #invgate #itamanditsm