Implement your own Service Level Agreements (SLAs) to monitor service delivery with InvGate Service Desk's 30-day free trial: https://bit.ly/44CfHli.

Simply put, Service Level Agreements are contracts between service providers and clients that detail the nature of services provided, their quality, and performance metrics.

Their main goal is to align the services provided with those required by the client and typically include measures to take if the service provider fails to meet the agreement.

SLAs have multiple benefits, including:

• Setting a service standard and a proper way to measure it.
• Guaranteeing that the requested services are delivered within the client's requirements.
• Removing ambiguities and ensuring clear communication between the parties.
• Reducing potential disputes over services delivered.

Service Level Agreements are a crucial part of ITSM and thus need to be integrated into service desk software.

InvGate Service Desk has plenty of features to configure, track, and measure SLAs — and you can even set a multiple SLA policy for different departments!

If you want to explore the topic further, you can check out our video on SLAs vs. XLAs: https://youtu.be/QnbeU3ZkjQM.

And remember that you can contact our experts at support@invgate.com if you need assistance.

Key moments:
00:00:00 Introduction
00:00:46 Starting Service Level Agreements
00:01:08 Configuring Service Level Agreements
00:02:02 Implementing Service Level Agreements
00:04:56 SLA automation
00:07:07 SLA measure
00:09:28 Conclusion

Want to learn more about Service Level Agreements? Check out this blog post: https://bit.ly/3PwonFH.

You can explore more about what InvGate Service Desk can do for your business here: https://bit.ly/3PrD0Kk.

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