With the possibilities for increased productivity, reduced costs, and improved customer experiences, organizations are embracing automation across multiple areas of their operational activities. However, navigating the complexities of automation requires a structured approach. This is where frameworks such as Resolve Systems’ Automation Capability Framework and the TM Forum Automation Maturity Model come into play.

In the age of digital transformation, where technology reigns supreme and automation is the buzzword of the day, it’s easy for organizations to prioritize the latest tools and platforms while overlooking the essential role that people play in the success of automation initiatives. While technology undoubtedly drives efficiency and innovation, it’s the human element that can truly unlock the full potential of automation.

In the Digital Age, IT incidents are an unavoidable aspect of business operations. From hardware failures to security breaches, these disruptions can wreak havoc on business continuity and user experience. Managing these incidents effectively requires a timely, systematic approach encompassing detection, prioritization, resolution, and communication. Traditional incident response methods often fall short, resulting in costly delays and inefficiencies.

To increase business agility, IT organizations are deploying dynamic, modern architectures enabled by virtualization technologies. That includes containers, elastic clouds, microservices, and virtual machines. If you are rethinking your IT stack, you must also reconsider its management. IT operational silos limit business velocity.

So, you’ve been tasked with automating one or more of your tedious, time-consuming IT processes… but, what exactly does that mean? And perhaps more importantly, where on earth do you start? IT process automation (ITPA) can cover a broad spectrum of potential use-cases, ranging everywhere from the Service Desk, to the NOC, to Infrastructure, and well beyond.

In today’s increasingly complex and rapidly evolving business landscape, the integration of automation technologies has become a crucial strategy for organizations aiming to enhance efficiency, reduce costs, and stay competitive. However, convincing stakeholders and key decision makers to invest in IT automation initiatives requires more than just highlighting its potential benefits.

Automation adoption can sometimes feel like trying to teach a goldfish to tap dance – a bit daunting and a whole lot of “wait, what?!” Read on about some of those trials in the world of process automation.

We are thrilled to share with you an exciting development in the world of automation: Resolve Automation as-a-Service (RAaaS), a groundbreaking offering that promises to transform how organizations approach automation.

In the fast-paced world of IT, where technologies evolve at lightning speed and the demands on systems and infrastructure are growing exponentially, the temptation to maintain the status quo can be all too enticing. After all, change can be daunting, and the familiar feels safe. What many IT professionals fail to realize, however, is that doing nothing is still a choice – and often, it’s a costly one.