Operations | Monitoring | ITSM | DevOps | Cloud

Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.

In this episode of Agents of IT, we’re joined by Avro Chatterjee, Director of Site Reliability Engineering and Tools at Altus Group, to unpack what it really takes to transform IT from a service provider into a strategic business partner.

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

#itautomation #podcast #automatedsolutions #artificialintelligence

Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.