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Don't Fear the Ticket Reaper: How IT Service Desk Automation Slays Everyday Monsters

Oct 30, 2025 By Ari Stowe In Resolve
Here there be cybersecurity monsters. But there don’t have to be. The scariest creatures aren’t in haunted houses or slasher films. They’re in your IT environment, lurking in queues, clogging inboxes, haunting your service desk. We’re talking, of course, about tickets. Every IT leader knows the horror movie I’m referring to: endless tickets piling up and making even the simplest requests a real slog.
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Why Your Next ITSM Agent Won't Be Human (and Why That's a Good Thing)

Oct 28, 2025 By Sean Heuer In Resolve
For a very long time now, IT leaders have relied on the “throw more bodies at it” strategy: when ticket volumes rise, headcount follows. That model no longer works. Hybrid work, SaaS sprawl, and cloud complexity have made human-only scaling unsustainable. The enterprises winning today aren’t scaling with headcount. They’re scaling with autonomous ITSM agents: AI-driven specialists that resolve tickets instantly, escalate only when needed, and keep operations running 24/7.
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Resolve's Agents of IT podcast - Ep. 4 - Sean and Ari's Hot Takes

Oct 22, 2025 By Resolve In Resolve
Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.
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4 Everyday IT Headaches You Can Eliminate with Enterprise IT Automation

Oct 21, 2025 By John Gorham In Resolve
Every IT operator anywhere on the team ladder dreads this feeling: another day, another flood of service desk tickets. Like cockroaches, they come in waves and they’re repetitive. Worse still, they distract your teams from higher-value work. Ironically for the amount of disruption they can cause, most of these tickets are not complex incidents or novel challenges. They’re the same everyday IT headaches your enterprise has been dealing with for years.
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Ari Stowe, Resolve COO and Carla Ely of Grokstream speak at Innovate Americas Dallas

Oct 20, 2025 By Resolve In Resolve
At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.
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Zero Ticket Video Series with Resolve: Automating License Assign with RITA

Oct 17, 2025 By Resolve In Resolve
See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.
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Your Password Reset Workflow Is Wasting Everyone's Time

Oct 14, 2025 By Derek Pascarella In Resolve
Let’s not mince words; there’s a special place in hell for the password reset ticket. It’s the most boring, most avoidable, and arguably the most expensive waste of time on your service desk. And yet, in 2025, most enterprises still treat password resets like it’s 2005. They route them through manual queues, bury IT teams, and frustrate users who just want to log back in. Even when the password reset is finally resolved, nobody comes away from the experience feeling like a winner.
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