Operations | Monitoring | ITSM | DevOps | Cloud

Motadata

SLA Compliance: The Service Desk & ITSM Metric Explained

IT solutions are either utilized as a service or procured from third-party vendors by organizations of all types and sizes. This enables organizations to gain access to reliable IT technologies without having to internally build, operate, or manage the underlying systems. As a result of this, both the organization and the solutions provider sign a service-level agreement (SLA), which commits the vendor to deliver services that meet the established performance requirements.

What is Hyperconverged Infrastructure?

Hyperconverged Infrastructure is a unified system that combines computer network and storage in one easy way to manage virtualized systems. To give you a brief understanding, these systems have two major components hypervisors and storage controllers. To elaborate further, typically the hyper converged systems are available as fully integrated hardware appliances and a standalone software. The question now arises how does it work?

What is Hardware Asset Management (HAM)? Why is it Important?

Managing hardware assets, manually, from the time they are purchased to the time they are disposed of is a tedious, cumbersome task that is susceptible to many errors. These manual and scattered processes are often inaccurate and difficult to manage. Manual data keeping means that asset information is stored in silos, which raises the overhead expenses, increases the likelihood of asset theft and losses, and makes it hard to comply with the organization’s standards and regulations.

What are Data Center Monitoring Best Practices?

Efficient Data Center monitoring and management supports our digital economy. As a result, operation and protection of the Data Center are critical. For reliable and safe monitoring, transparency is of utmost importance. But it is surprising to witness that one of the least explored area in data center network establishment is monitoring. This is ironic because at its core, a network has two goals: 1) Get packets from A to B 2) Make sure packets are received from A to B.

ITOM vs ITSM

Is it important to your customer to understand the distinction between IT Operations Management (ITOM) and IT Service Management (ITSM)? Most likely not. Your customers are only concerned with how quickly you solve their problems. It makes no difference to them which application or infrastructure you use. So why should you, as an organization, be concerned about the meaning of these concepts, how they align, how they differ, and why they matter?

Top ITSM Trends of 2021

ITSM is a hot topic for people who manage IT infrastructure. And due to the immense changes, we have experienced this past year, there are new developments that show where the industry is headed. ‘Automation’ has been all the craze for the past few years, but it is now more relevant than ever. Then there is ‘digital transformation’, the buzzword of 2021, which is a result of the rapid levels of digitization that all organizations are experiencing.

How to Reduce Bandwidth Consumption for Your Network?

Do you know who interacts with whom, when, and for how long and how frequently in your network? Network administrators must have clear visibility of bandwidth utilization using a robust bandwidth monitoring tool, to find out slow loading yet crucial connections, to plan out the capacity of network properly or to control the Quality of Service.

Application Performance Monitoring: Why is it important for your organization?

Application Performance Monitoring (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. It is an important technology that ensures the computer application programs are performing as expected. The ultimate goal of performance monitoring is to supply end users with a top quality end-user experience.