Application Performance Monitoring (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. It is an important technology that ensures the computer application programs are performing as expected. The ultimate goal of performance monitoring is to supply end users with a top quality end-user experience.

In the present fast-moving digital world, it has become critical for businesses to measure and track their service delivery performance especially the incident management metrics that monitor the uptime of systems, downtime due to outages, and how fast and efficiently issues are resolved because even a slight glitch in the system can cause disruption in the business processes costing millions of dollars.

In traditional IT environments, services to customers are delivered and supported by the organization. A Service Level Agreement (SLA) is created with details like what would be the availability of service be, how reliable the service would be, what penalties can be charged in case of downtime, etc. The internal teams like the network administration team, development team, IT service desk, etc. would then draw up Operational Level Agreements (OLAs) to support the SLA.

Server Performance Monitoring is referred to as consistent monitoring of all network infrastructure, related to servers, to analyze their resource utilization trends and later on optimize it for a smooth end-user experience.

All IT support teams know that problem management is used to identify the root causes which help to permanently resolve recurring incidents and follows specific steps like: However, problem management still remains an underrated, underutilized process which is mostly used together with incident or change management process. Problem management, out of all the ITSM processes has one of the lowest adoption rates.

Motadata enabled a railway corporation, with headquarters in Navi Mumbai, Maharashtra, under the brackets of Ministry of Railways to monitor, analyze and resolve IT operational issues to establish a centralized modern infrastructure in their project. The project is one of the India’s most ambitious railway projects that runs through coastal western India, linking Mumbai to the western region of Goa and Mangalore. It covers about 170 railway stations under its remit.

Service experience is more important than the service itself! Successful service experience goes beyond simply delivering the right business outcome. As your user base has all sorts of individuals, it is necessary to make sure that your solution is the perfect fit for all of them. It should satisfy their professional needs in the best possible way and also deliver a service experience that meets the contextual needs and professional expectations of the end-user.

The Network Monitoring Dashboard is critical for your users to process, interact with, and analyze data. While most enterprise teams understand the essentiality of dashboards, they often fail to maintain the efficacy of a well-designed dashboard. A common phenomenon among dashboards is that even the most sophisticated-looking dashboards, embedded with colorful graphics, can be deceptive and uninformative for the decision-making process.

Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.

The entire Motadata team feels elated in informing you that Motadata Upgrade Release 7.6.400 has been rolled out and is available for installation from October 2020. We understand that many of our customers are already generating value, cost-efficiencies, and competitive edge with their existing Motadata version. But the update has been engineered to augment the entire platform’s value-proposition and making it an obvious choice for an upgrade.