Network Monitoring solutions, much like the diagnostic and surgical tools of a medical professional, make it easier for the IT team to discover and locate devices installed within the network or operated via the cloud. These systems make it easier for the IT operations team to understand the ongoing issues in real-time, as and when they occur. Whether it is uptime, disk space, or any other performance issues.
With pandemic’s sudden hitting, most offices and companies had to quickly move their operations and have an apt Work-from-Home policy defined, the technology gap in both the front end and the companies’ back-end operations came in scathing review , While BFSI institutions also had a WFH policy, there services were deemed to be necessary. Since people couldn’t line up outside banks, the banks had to keep their technology fine-tuned to assist their customers in these testing times.
Our client is one of the biggest oil and gas conglomerates in India, contributing to around 75% of Indian domestic production. They have been in business for over 60 years, currently employing around 30,000 people. With decades of growth, they have entered into different ancillary companies and expanded globally. The expansion has led to several offices, branches, desks, and teams spread across geographies.
Traditionally, IT service management was limited to legacy platforms and infrastructure. Due to a lack of process, interacting with IT teams was frustrating and difficult, resulting in the workforce becoming less engaged, and the gap between the IT team and business growing even further. Since IT service management was already a complicated task for most IT teams, COVID-19 only exacerbated the repercussions.
As an IT manager you would have often heard from your line manager or user ask “Let’s drill down to find the root cause.”? As dreaded a question as it may seem, it is really the most important answer to understand IT outages. IT infrastructure availability is highly dependent on isolating problems, so the deciding variable in a problem can be fixed without putting the entire system at a halt. This is where RCA can be of tremendous help.
It is general knowledge that most businesses are used to managing their IT assets through only a spreadsheet and a list of invoices. The critical problem with this system is that it is far too simple a mechanism to be able to maintain the asset inventory for hundreds or thousands of hardware devices and software licenses, let alone handle the different aspects of the IT asset life cycle like.
We can’t stress enough on the importance of event correlation in network monitoring. Our customers love correlation! For the love of event correlation we’ve published a blog on why modern organizations rely on event correlation. This is the second blog from the correlation series. You might want to read our previous blog before reading this one.
As humans, it is common to find two tendencies when we work: Remote working began as a significant challenge. Many teams saw falling productivity and morale. Some people even declared it the end of ‘fixed working hours’ as we know it. As all of us started getting used to the concept, we started seeing solutions to alleviate, if not entirely eradicate the problems.
When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable. One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.
Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?
