In this age, businesses that provide the best service survive, and when technology becomes the only means to deliver the best service then IT service management is not a question of why but a must. ITSM enables organizations to build a business around better IT support structures, so they can create the best product or service experience. In this blog, we will talk about some of the fundamental questions around ITSM.

If you’re a tech geek you must have come across disrupting technologies like Artificial Intelligence, Machine Learning, Big Data, and IoT. These are the key buzz words since many years. With this blog we plan on kickstarting 2020 with the most sought-after question amongst IT administrators & DevOps team, “How will AI & ML benefit us?”, “What’s the role of AI in Networks?” & more. Well, let’s get started!

Providing support to customers has a cost to the company; it doesn’t matter whether the support is for internal or external users. When we talk of serving internal customers, ITSM obviously comes into the picture. ITSM is an important IT investment that has a direct bearing on the quality of an organization’s IT services, but has a significant cost attached to it. The cost aspect of an ITSM solution can be managed using a self-service portal. Want to know how?

IT Infrastructure monitoring (ITIM) and IT operations monitoring (ITOM) has been evolving at an unprecedented rate as business grows. The focus area of IT administrators is changing with the technology advancement & how they can support & contribute to business strategy. “There’s a gigantic evolution happening right now, it is not about software or hardware anymore — it’s more about delivering business services smoothly that can fulfil business needs.

As an organization, we make sure to learn from our customers and transfer that learning in building a better product. This is a continuous cycle that keeps us ahead of our competitors. In our experience, we have observed that the Configuration Management Database is either a topic of fantasy or a nightmare for a lot of organizations. So, which one is your organization having? Fantasy or nightmare.

Server Performance Monitoring is referred to as consistent monitoring of all network infrastructure, related to servers to analyse their resource utilisation trends & later on optimize it for a smooth end-user experience. Server Monitoring makes admins sure about server’s current state and whether or not it is capable of hosting business-critical apps, thereby offering you a complete view into the state of your system – whether it is working or not.

Today, it’s hard to think about delivering business services without the support of IT. Since IT has become so rooted in the day to day operations of almost all kinds of business, the delivery model of IT functions resembles more of a service. This is why, majority of them have embraced ITSM as the standard way to deliver IT services. People have accepted ITSM globally.