Managed service providers have to manage complex and diverse customer environments that typically include hybrid infrastructure and multiple monitoring feeds. They need to be able to discover and monitor these environments, correlate alerts from multiple systems into single events, and map business services to the infrastructure and application services that support them, building customer-centric dashboards for real-time service and application health in the process.

The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and September saw some significant news, including the OpsRamp Summer 2021 Release. Let’s dig in.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and August was an especially busy month. Let’s dig in.

The OpsRamp Monitor is back, capturing the latest buzz around what’s trending in the world of ITOps and related technology. It’s been a busy month!

July is Hype Cycle season, the time of year when Gartner livens up the summer doldrums by updating its eagerly awaited Hype Cycle series of reports. This year’s Hype Cycles demonstrated OpsRamp’s growing brand recognition as we were listed as a representative vendor in eight different Gartner Hype Cycles.

It's all changing! So, business as usual! Working flexibly from home quarantine these past two years has brought a few things into sharper focus. For a start, there's really no such thing as an IT system---there are only Human-IT systems. IT isn't an accessory, it's an integral part of us. Multiple tech cultures are playing a larger role in decision making. Technology decisions are becoming more distributed and more market-driven, from the bottom up rather than exclusively from the top down.