IT leaders and decision makers certainly feel the impact of the pandemic, but for these past few months they haven’t been able to form any coherent narrative on what they are experiencing. Until now. Teaming up Pulse, an independent technology research firm, we recently surveyed 142 enterprise technology executives to understand how they have been handling their Digital Employee Experience (DEX) since the pandemic, what problems still persist, and where their focus is for 2021.

Under intense competitive pressure for customers and employees alike, most businesses today are pursuing aggressive digital transformation strategies. IDC predicted that nearly US $1.3 trillion was spent worldwide on digital transformation technologies – namely hardware, software, and services – in 2018, and tips that figure to nearly double in 2021 to reach more than US $2.1 trillion.

If you’ve ever started a new job, you know what a whirlwind those first few days and weeks can feel like. A new job means meeting new faces, learning new processes, familiarizing yourself with new and unfamiliar technology, and discovering what new challenges you’ll be facing for the foreseeable future. It can all be quite overwhelming — particularly at companies that don’t offer top-of-the-line employee onboarding programs.

The Nexthink Library allows IT teams to extend and tailor their Nexthink Experience platform to cater to their specific business, IT and employee initiatives. By leveraging over 100+ out-of-the-box content packs and integration, users can use actionable content to overcome some of the most common IT challenges with ready-to-use dashboards, metrics, Engage campaigns, remote actions, targeted insights and more.

“The business does not exist for IT. IT exists for the business”, said David Paul, Director of IT at TRC, a Nexthink customer, during the recently wrapped up Experience Everywhere virtual conference. David seems to be stating the obvious. Indeed, this is something CIOs and IT leaders have always understood. But the lower into the IT rank and file you go, this sense of existential purpose often becomes forgotten in the daily hustle and bustle.

I might be dating myself, but I began working in the IT service industry back in the late 90s. During the same time, the now infamous Saturday Night Live comedy skit—Nick Burns, Your Company’s Computer Guy, played by Jimmy Fallon—started to gain popularity for its over-the-top rendition of IT.

Over the past year, many organizations have stagnated or struggled as a result of the global pandemic. Other businesses, specifically those who benefit from the widespread shift to remote work, have achieved unprecedented growth—none more so than video conferencing providers. Now, platforms like Microsoft Teams and Zoom are introducing new features that position them to become much more than video communication tools.

Earlier this year, as organizations around the world adapted to new remote working environments, Nexthink released a library pack to support IT teams through this transition. The Remote Worker Experience pack introduced a multitude of new dashboards, remote actions, investigations, metrics and Engage campaigns. All with a single objective: monitor, manage and improve the current remote working landscape.

It goes without saying that 2020 has been a challenging year for businesses. Faced with unexpected and unfamiliar hurdles, organizations have been under immense pressure to maintain or improve performance in all areas of their business. But this has also been a year of innovation. We’ve seen modern organizations embrace new, innovative technologies and tactics that have reshaped the way they manage IT performance.