Automation and orchestration present huge opportunities for business efficiency, time optimization, and cost savings. With Nexthink Flow, EUC teams now have the power to orchestrate full end-to-end automations that eliminate repetitive manual work and drive employee productivity. But with so many opportunities at your fingertips, it can be hard to know where to begin. Flow is a powerful orchestration engine, with incredible flexibility designed to fit diverse business needs.

If you’re an IT / EUC professional looking to accelerate sustainable IT practices, it’s imperative to put employees at the center of your strategy. Driving sustainable practices and carbon reduction is a collective and long-term effort that requires behavioral change and impacts individual digital workspaces, so engaging employees is key.

If you work in end user computing, you’re no stranger to the irritation of mystery issues. Tickets come in weekly but no matter how many teams you talk to, or fixes you try to implement, the issues never go away. You search and search for the root cause - but can’t find it. Frustrated, you assume it’s something outside of your control. Maybe the issues is caused by home Wi-Fi or end user error. That must be it – right?

The modern workplace demands hybrid working, robust security, and enhanced user experience features. All these interactions rely heavily on the Operating System (OS) and associated software stacks. The sheer scale of migrating tens of thousands of remote devices and their users to a new OS can lead to potential technical failures, delays in migration roadmap and budget overruns. OS migration can be a daunting task for organizations, as it is plagued by uncertainities.

The second half of 2023 is officially in full swing, and with that comes everyone’s favorite topic of conversation; end of year fiscal targets and annual budget reviews. For IT teams, the perennial ask will come down from above…. “we need to find $X, what can we cut, where can we find efficiencies and how much can your department save?”. You need to figure out how to save money and improve efficiency – and you don’t have much time to do it.

There has been an exponential increase in the adoption of Enterprise software for digital transformation. Enterprises are looking at Software as the key differentiator to render faster services to their customers. Remote and hybrid working has accelerated this trend, but tracking and managing these software licenses has become difficult. Check out how we reduce the software license cost through usage based application Optimization using Nexthink.

Software vendor management is difficult. You've probably experienced it. The service desk is flooded with tickets about a specific application. Employees are frustrated. Your EUC team investigates but can’t find the root cause. So, you reach out to the vendor. Then the inevitable happens: the vendor responds with “Everything is green from our perspective”. Yet, the issues persist. Tickets continue to come in. Frustrations continue to mount.

Understanding the impact of digital employee experience allows IT leaders to get a sense of the maturity of their organization, set goals and drive improvements based not on trial and error, but on clear evidence derived from organizational data. Let us now gain insights into DEX of the organization using Nexthink Experience Central.

The lack of proper insights can make diagnosing incidents difficult. Another factor that can contribute to this is agents having to switch between various tools to remediate user issues. The delay in ticket resolution and escalations drives up AHT and MTTR causing the service desks to struggle.