Prior to the pandemic, remote work was rare. Although some software development companies hired remote workers, the trend was mostly scoffed at until the pandemic revolutionized the nature of work. A growing body of researchers have studied the prevalence of remote work among software developers.

With the advent of remote and hybrid work, the line that separates work from personal life is increasingly hazier. This thinking applies especially to our digital lives. When work still revolved around fixed hours on-site, admins could easily determine which applications to block. For example, a worker should not be able to access the Netflix application at the office during business hours.

The abrupt transition to remote work that has occurred over the past few years has caused Microsoft Teams to become an indispensable application for many companies. As such, it is absolutely imperative to make sure that Teams users have a good experience, particularly with regard to call quality. Herein lies the problem. Although Microsoft has provided some rudimentary tools that can be used for user experience monitoring, those integrated tools are inadequate for enterprise use.

Working remotely has become the norm globally for businesses, specifically in regards to IT. Many companies have offices spread throughout the world, decentralized employees or contractors, or simply have a flexible work from home (WFH) policy. Remote work is an aspect of digital transformation that is often left out of conversations when it comes to ensuring business continuity and driving growth, despite research indicating that everything will continue to push towards hybrid work environments.

Monitoring IT infrastructure and services has always been an essential IT prerequisite. However, your IT monitoring system and security measures need to upgrade with an exponential increase in the number of remote users post-pandemic. For instance, consider this: At the end of a work day, you are notified that one of your critical services has gone down. But the problem is that five teams support different processes of that service.