IT Service Management (ITSM) platforms drive increasing value over time by identifying, tracking, and reporting IT incidents. However, incident resolution needs are not fully addressed by an ITSM.

Optimizing incident management is an important step to explore as validating, diagnosing, and resolving incidents today are often manual, time consuming, and can have dire consequences.

Can the promise of automation deliver? Incident resolution automation and orchestration:

• Provides faster and more consistent resolution results
• Shifts left the Incident Resolution workload to reduce escalations
• Enables an analyst with targeted automation to take care of a single task in a larger workflow

Download the White Paper now to see how an integrated experience helps optimize your ITSM investment.