The world of IT is changing and altering the face of the workforce. New technologies, like AI, cloud and IoT, have morphed IT infrastructure into an extremely complex beast and, in doing so, have impacted the work of those who manage it. Meanwhile the European Commission estimates there will be a shortage of 756,000 skilled IT workers by next year.

Light Reading’s Phil Harvey recently sat down with Resolve’s Larry Lien at Network Virtualization and SDN Americas to explore how communication service providers (CSPs) are benefitting from automation, what types of processes can be automated, how to successfully navigate the automation journey, and how Automation Centers of Excellence can accelerate digital transformation.