Remember when IT was mostly about managing a few on-premise servers and ensuring email worked? Those days are long gone. Today’s IT landscape is an intricate web of cloud services, legacy systems, automation, security protocols, and more. It’s a challenge to navigate, and as a result, IT operations have become increasingly complex. The more intricate your operation becomes, the more you realize that automation isn’t a luxury anymore—it’s a necessity.

In the rapidly evolving world of Infrastructure and Operations (I&O), automation has emerged as a key enabler of efficiency, agility, and value creation. As enterprises grapple with increasingly complex IT environments, automation is no longer a luxury but rather a fundamental necessity. The 2024 Hype Cycle for I&O Automation highlights the trends, innovations, and predictions that will shape the future of IT operations.

The telecom landscape is undergoing a transformation unlike anything we’ve seen before, and at the heart of this epic shift is the Radio Access Network (RAN). What used to be a quiet, behind-the-scenes player in mobile communications has now become the backbone of modern connectivity—powering everything from the phone in your pocket to entire smart cities.

Businesses heavily rely on IT Service Management (ITSM) platforms to ensure the smooth functioning of critical services. While these platforms offer excellent incident management capabilities—tracking, organizing, and reporting incidents—they often fall short when it comes to fast, reliable resolution. Enter incident resolution automation, a game-changer in optimizing ITSM investments.

In the ever-evolving IT landscape, new buzzwords and acronyms seem to emerge almost daily, each promising to revolutionize how we manage technology. One such term that’s gaining traction is Service Orchestration and Automation Platforms (SOAPs). You’ve probably seen the news by now: Gartner just released their latest Magic Quadrant for Service Orchestration and Automation Platforms.