2020 has presented many unexpected challenges. As we adjust to new ways of working and living, IT teams have felt the changes more acutely than most. Global organizations have seen their business processes turned upside down with tectonic shifts towards digital channels.

In this demanding environment, IT teams are struggling to keep the lights on while battling an uptick in service desk requests and supporting more remote workers. As they tackle a series of new (unplanned) initiatives, the perpetual challenges of keeping up with dynamic infrastructure haven’t gone away, nor has the pressure to resolve incidents faster – all without enough headcount.

This eBook explores these challenges in depth, as well as how you can get immediate relief and prepare for whatever comes next by leveraging automation and AIOps. We hope the insights inside will help you jumpstart your journey and emerge from the current climate stronger than ever.