Operations | Monitoring | ITSM | DevOps | Cloud

April 2022

Resolve Actions and Espressive Barista

Resolve and Espressive have partnered to bring you an enterprise-class chatbot and Virtual Support Agent that can actually resolve incidents and complete service requests using the Resolve Actions Intelligent IT Automation platform. And because Resolve Actions is an IT automation platform, you can fully customize your automations & runbooks that are triggered by Espressive Barista to undertake almost any IT task.

Top 5 Reasons to Use Automation to Deliver Self-Service IT Support

IT service desk technology has made tremendous strides over the past decade. Despite this fact, however, a recent survey by Gatepoint Research revealed that 74% of today’s on-site workforce still relies on phone calls to get the support they need. Remarkably, this number is even higher (80%) amongst remote workers. This is placing a heavy burden on support teams that are already stretched too thin.