With 2022 winding down, many MSPs will be using this time to reflect on their performance during the past year, and strategizing on how they can improve in 2023. There are many Key Performance Indicators (KPIs) that MSPs should be continuously tracking as part of their normal business activity to help measure the health of their organization. In this blog I’m going outline what I believe the five most important ones are.

It’s always been important for managed services providers (MSPs) to exercise backup best practices but this has become even more important with the pandemic having reset employees’ expectations around remote work. Up to 74% of professionals believe that remote work is here to stay according to Growmotely, while 16% of companies globally are already completely remote and 40% offer hybrid working.

What is software sprawl, and why is it impacting more organizations than ever? Find out the top causes and how IT teams can regain control. In an effort to support evolving workforces and new technology, more organizations have recently implemented additional operational tools. These new tools often have a specialized purpose or were added to make processes more efficient. In most cases, however, it’s simply resulted in more management responsibility being added to an already stressed IT team.

In November, NinjaOne continued to release updates at a rapid pace, with 5 releases and hotfixes delivering new functionality and greater stability to Ninja users. 5.3.7, this month's largest release, including major new functionality for patch management and ticketing. Please Note: 5.3.7 is currently available in OC and CA instances, with EU and NA instance updates coming soon.

The SDC Awards focus on recognizing and rewarding success in the products and services that are the foundation for digital transformation! At the awards evening in London on November 24th 2022, NinjaOne were voted winners in 3 categories: Intelligent Automation Project of the Year (with customer We are Focus), Data Security/Compliance Project of the Year (with customer We are Focus), Excellence in Service Award for their MSP offering.

Active directory (AD) can be an essential component of an IT infrastructure. In fact, active directory is used by about 90% of Global Fortune 1000 companies. AD is a directory service that’s provided by Microsoft and runs on Windows servers. What makes Azure AD unique is that it’s a specific Microsoft product. Azure AD is not the only directory solution available, so how do you know if it will fit your business’s IT needs?

Every IT asset provides value for a business. IT asset management (ITAM) allows businesses to maximize the value that is received from each asset, thus saving money, time, and other resources. Vision networks announced that an ITAM program helps businesses save around 30% per asset within the first year of implementing the system. Explore the world of ITAM by learning more about hardware and software asset management.

Let’s start with a simple but harsh fact: If you say you’re protecting your customers’ networks and you’re not managing their Apple devices, then you’re lying to them and yourself! Over the years hackers have targeted everything from HVAC machines (Target) to fish tank thermometers (an unnamed Las Vegas casino) and a whole host of devices in between in order to prise their way into company networks. Let’s stop for a minute to consider that fact.