Operations | Monitoring | ITSM | DevOps | Cloud

Black Friday Requires Dynamic Integration Infrastructure Management

Life for an IT architect in retail would be so much easier if people would just spread their shopping out across the year. Since 1941 American Thanksgiving has been a holiday on the fourth Thursday of November and most American companies and schools take the following day as a holiday too with major retailers offering price reductions on this day to kick start the Christmas shopping season. Since 2005 it has been the busiest shopping day of the year.

Enterprises Just Got an Integration Infrastructure Management (i2M) Upgrade, Intelligence from Their Integration

November 2021 is a good month if you’re a Fortune 500 or Global 2000 enterprise. The investments your organization has made in “integration” over the years were necessary as the organization and the IT infrastructure grew, but the Integration Infrastructure (i2) has likely been considered a necessary evil by senior management. That investment can now be leveraged in two important, new ways.

Accelerating Digital Operations in Government

Mattermost has proudly served government and public sector organizations of all types since we got our start in 2016. We have always embraced our role as the open source collaboration platform that can deliver developers and other technical teams the tools needed to accelerate digital operations through better collaboration, in a secure and self-managed environment. Today we emphasize our commitment to these organizations further with the launch of Mattermost Government Solutions.

Playbooks in Action: Creating Effective, Repeatable Incident Resolution Workflows

While service incidents can be wildly dissimilar, they tend to have one thing in common: a need for quick resolution. Response teams need a robust, repeatable process to follow that ensures fast, mistake-free execution, especially for those 4 AM calls. Having a documented checklist saved where the entire team can access and use it at any time could make the difference between quick resolution or compounding the problem.

What can you learn from IoT with i2M - Part 3

In the last 2 installments (Part 1 & Part 2), we discussed the basics of IoT and an example of how the components can be connected and used to provide basic automation and alerting. These seemingly simple steps can build up to provide very advanced controls of all aspects of the physical world. The challenge can become managing situations that were not expected.

An Introduction to Mattermost's Product Documentation Tech Stack

As I approach my first anniversary at Mattermost as a Senior Technical Writer, it’s fun to look back on what has been an empowering year of daily technical learning. When I joined Mattermost, I was new to many of the processes and tools used by the team: A year in, I’ve now introduced, led, and supported enhancements across all of these areas, and more! I’d like to introduce you to our product documentation tech stack and share some key learnings we’ve adopted.