Operations | Monitoring | ITSM | DevOps | Cloud

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our product experts answered your queries.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus Cloud in the last six months, followed by an AMA session where our product experts answered your queries.

​If you're using OpenTelemetry to collect traces or logs, shipping that data into Sentry is easy with the new OTLP endpoints. We're going live to take you through how you can get started using OpenTelemetry with Sentry.

AI improves IT team efficiency by connecting help desk issues to larger patterns. It identifies recurring problems across different users and locations, which enhances problem-solving and speeds up response times. This capability has a significant effect on overall operational effectiveness.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Glenn Block explains how the new Cloudflare source and R2 destination in Cribl Stream lets you ingest WAF, DNS, and Zero Trust logs for full visibility and real time intelligence. Better security, better performance, and lower cost for modern IT and security teams.

Join Hugh Evans as he chats with Ben Gamble, Field CTO at Ververica and one of the original creators of Apache Flink, about the magic of combining Kafka and Flink for modern streaming analytics.

Ubuntu Pro for WSL is a Windows application that automates the attachment of your Ubuntu Pro subscription to instances of Ubuntu on WSL. The Pro for WSL application makes it possible to securely deploy instances of Ubuntu on WSL at scale.

Choosing the right software vendor is about more than features, it’s about confidence. In this video, we explain what SOC 2 Type II certification is and why it matters when you’re trusting a platform with your operations and data. Alloy Software has completed an independent SOC 2 Type II audit. You don’t need to take our word for it — our security has been validated by an independent auditor. What this means for Alloy Software customers: your data is protected by verified practices for security, availability, and confidentiality, backed by a recognized industry standard.