Customer-impacting issues detected and reported by customers anywhere from 20% to 90%+! In this episode of our quarterly demo roundup, we'll see how to quickly take action on a customer-reported issue, with the help of #GenerativeAI and more great new capabilities in the PagerDuty Operations Cloud. Six of PagerDuty’s product managers give live demos.

“All data is valuable when it’s generated, but the question is how fast does the value of the data decay?”

Learn how users with at least an admin base role can add or remove teams when editing a schedule.

In this episode, Martin Van Son provides a simplified definition of platforms in this context: a way for internal users to request anything from environments to deployments. The platform engineering comes in because someone needs to own stitching together and automating away all the complexity involved to complete that action. In the end, both the consumers and the creators save time. Furthermore, platform engineers have an opportunity to encode best practices and cost saving measures that are often forgotten when users are left to their own devices.

In this video you will achieve a baseline understanding of what PagerDuty does and how to configure your PagerDuty account. To dive deeper into the PagerDuty platform, select relevant topics in our complimentary on-demand e-learning center at university.pagerduty.com. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster. Get started now!

What’s new in PagerDuty Process Automation? New configuration workflow for the secrets storage you’re already using! New IAM authentication in AWS! Jake and Forrest join Tiago and Mandi for a tour of what’s new in this release and a demo of the new features for AWS and secret storage.

In this demo, Corbin Mills shows how to use the PagerDuty Operations Cloud to streamline and automate how a node failure is resolved. You’ll see how he uses event orchestration (in PagerDuty AIOps) to enrich an alert with pod names, and automatically runs a job to check the Kube API status, so that a responder has instant context. AIOps is also grouping and suppressing alerts. Then you’ll see how the responder can run more health status checks without the need to SSH into the environment or interrupt a co-worker for access.

In this episode, Heather Hinton describes how security teams can evolve away from spending cycles on “silly little jobs” and scouring multiple sources to try to identify the kinds of unplanned interrupt work that needs to be dealth with urgently. Instead, they can complete projects faster and take on more because on-call rotations are spent getting work done (with the occasional interruption) instead of “seeking” for the interrupt work. We also discuss how this fits in with encouraging broader employees to participate in security hygiene practices.

Rich Lafferty, Staff SRE at PagerDuty and Stevenson Jean-Pierre, Senior Manager, Software Engineering at PagerDuty join Mandi Walls to talk about PagerDuty’s Failure Friday and Failure Any Day practices. PagerDuty has been using failure injection and chaos engineering methods to maintain the reliability of production services. Rich and SJP joined the PagerDuty live stream to talk about how the process works, how it has evolved, and how failure helps improve PagerDuty’s services.

PagerDuty AIOps helps NOCs modernize and move away from eyes-on-glass methods. These NOCs are a center of excellence within their organizations, spearheading data-driven optimization, enabling best practices and ensuring incident readiness.