Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty just brought over 150 improvements and fixes to the core incident management experience, plus announced new AI agents and integrations.

Demo – Backstage Integration: PagerDuty's upcoming plans for enhanced Backstage integration will power deeper insights for incident resolution by letting users pass the most relevant information from their Backstage instance into PagerDuty so that the most relevant context is available to incident responders as part of their existing workflows.

End-to-end walkthrough of managing incidents entirely within Slack using PagerDuty's integration. This demo shows how PagerDuty automatically creates dedicated incident channels, brings in the right teams based on on-call schedules, and enables immediate response through suggested actions. Features demonstrated include.

Meet the PagerDuty SRE Agent, your AI teammate that accelerates triage, diagnosis, and remediation, and learns from incidents to prevent recurring issues. By gathering data and signals from across your entire toolstack, SRE Agent forges a path to faster remediation, fewer recurring issues and fewer incident responders.

Hear PagerDuty SVP of Engineering discuss with her peers from Udacity, DraftKings, Uniphore and Palo Alto Networks about how to strategize for hiring and keeping AI talent.

Discover how PagerDuty Automation eliminates the manual triage bottleneck that's slowing down your incident response. In this demo, you'll see how automating diagnostics can compress resolution times from hours to minutes by instantly analyzing your environment, correlating events across systems, and identifying root causes with transparent AI reasoning.

Behind every incident is a team working to make things right. Get to know some of the engineers who worked behind the scenes to help resolve the August 28th Kafka service disruption.

Jake and Forrest are back with updates on Rundeck Open Source and Runbook Automation, live from Santiago, Chile.

What happens after an incident matters just as much as how you handle it. Anojan Gunasekaran, Senior Product Manager for Incident Analysis, presents an insightful session on transforming post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement. Through a live demo, learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.

Forrest and Jake are back to show off what's new in Runbook Automation and Rundeck v5.14!