Can Agentic AI Fix the Chatbot Fatigue in the CX Industry? A Strategic Analysis for CXOs
Belinda Parmar, CEO of The Empathy Business, in a recent article with Financial Times, said, Customer service has undergone a significant transformation in recent years. Where success was once measured by resolution speed and cost efficiency, today’s customers expect far more. They seek personalized interactions, contextual awareness, and a genuine human touch, delivered alongside fast, reliable support.