Operations | Monitoring | ITSM | DevOps | Cloud

Updates to ServiceDesk Plus Cloud for Microsoft Teams: Enhanced chatbot, ESM, and UI

2020 has seen a surge in the number of organizations embracing remote work to adapt to the new normal, leading to increased reliance on digital collaborative workspaces like Microsoft Teams. As organizations migrate critical business processes to such digital workspaces, IT service management teams need to leverage these platforms as channels for delivering IT and enterprise support.

OpManager: Network visualization tool that turns data into insights

Information is one of an organization’s most important assets. In the global wide area network (GWAN), operations of all sizes store, change, and exchange their business data. Similar to how the meaning of digital data sharing has evolved, aspects like data availability and security have taken on important new meanings as well. Today’s IT administrators need to ensure the network is stable.

Why companies need URL filtering for enhanced cloud protection

The cloud landscape is rife with unsafe URLs and inappropriate content. This—coupled with the accelerated adoption of cloud applications in the workplace—has created an urgent need to scrutinize and control the use of these online resources to prevent data theft, exposure, and loss. This blog elaborates on how a robust URL filtering solution can help manage what cloud services your employees use and how they interact with these services.

Five worthy reads: Internet of Behaviors - Exploring beyond the Internet of Things

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week let’s welcome a new acronym to the club — IoB (Internet of Behaviors) and assess its impact. Organizations are making the best use of analytics, A/B testing, and more amazing things to map the perfect customer journey. Here comes the missing piece to building an ideal user journey: Internet of Behavior (IoB).

Fine-tune network uptime monitoring with OpManager

Uptime monitoring has a direct impact on your organization’s ability to support end-users and deliver services. Not maintaining adequate uptime can interfere with business productivity and impact end-user satisfaction, eventually resulting in financial losses. Establishing uptime can be a challenging task since there are numerous factors that can act against it.

The role of endpoints in the security of your network

Endpoint security is a hot topic of discussion, especially now with so many businesses shifting to remote work. First, let’s define what endpoints are. Endpoints are end-user devices like desktops, laptops, and mobile devices. They serve as points of access to an enterprise network and create points of entry that function as gateways for malicious actors. Since end-user workstations make up a huge portion of endpoints, we’ll be focusing on their security.

OpManager makes network monitoring easy for Heritage Credit Union

About Heritage Credit Union Heritage Credit Union Limited is a US-based, non-profit financial institution founded in 1934. Today, it serves more than 28,000 members in Illinois and Wisconsin, with $450 million in assets and more than 120 employees. It takes care of its customers’ credit cards, banking, auto loans, mortgages, and savings accounts.

Top 5 causes of network packet loss and how to resolve them with OpManager

Network packets contain pieces of information that are sent and received enabling communication. When these network packets fail to reach their destination, it results in network packet loss. Network packet loss causes heavy latency and disruption, so, when a network suffers packet loss, it can lead to undesirable circumstances, and organizations might even end up losing business.

Five worthy reads: Confidential computing - The way forward in cloud security

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In light of rising concerns over cloud cybersecurity, this week we explore the concept of confidential computing. The past year has seen strong adoption of cloud technologies due to accelerated digital transformation and a cloud-first approach in business.