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Citizen development governance: 3 steps to success

Now that digital innovation and efficiency are business requisites, the demand for great apps continues to grow. The work of software developers has become vital to all aspects of business, yet the shortage of developers is snowballing. Global market intelligence firm IDC forecasts a shortfall of 4 million developers by 2025. Many companies are embracing citizen development to bridge the gap.

Unifying the customer service value chain

Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. ServiceNow service organization management capabilities can help unify the customer service value chain on a single platform. Many players are involved in getting an organization’s products and services to customers.

The evolving role of AI in knowledge management

Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

Lightstep from ServiceNow deepens commitment to OpenTelemetry project

At Lightstep, we’ve seen many organizations grapple with “cloud-native sticker shock” as they come to understand that these complex systems require sifting through massive amounts of data across architectures and proprietary solutions. In today’s macroeconomic environment, organizations are looking to reduce costs while driving innovation, especially when it comes to cloud-native applications.

Rethinking your IT asset management strategy

Many businesses waste time, money, and energy trying to manage their hardware, software, and cloud assets. Without an easy way to track these assets, your organization may be paying for outdated software or unused licenses or cloud subscriptions—or struggling to keep up with each asset through its lifecycle. It’s time to rethink your IT asset management strategy. Consolidating management onto a single platform makes it possible to boost productivity.

Developing a culture of observability

In the race to attract and retain customers, businesses must deliver great customer experiences, release reliable products fast, and scrutinize costs to achieve consistent growth. That can either be a well-oiled machine or a tangle of disjointed communications and workflows that frustrate customers, employees, and management alike. By developing a culture of observability, you can have a framework that harmonizes the experience for everyone.

Gain agility through observability

As companies navigate geopolitical challenges, macroeconomic headwinds, and the post-pandemic comedown, business leaders face intense pressure to drive software transformation, reduce costs, and compete faster in the cloud-transition era of “lift and shift.” Amid layoffs and a slowed pace of hiring, the demand for better tools, real-time insights, seamless experiences, and contextual analysis has skyrocketed.

Users have spoken: ServiceNow leads in low-code, no-code development

I’m thrilled to announce that ServiceNow is the Leader in low-code and enterprise no-code development platforms, according to the G2 peer-to-peer review site. Through individual reviews, the global community of software users has ranked ServiceNow App Engine as: This distinction validates the momentum of App Engine, which was named a G2 Leader in 2022 and a Gartner Magic Quadrant Leader in Low-Code Application Platforms.

Getting ahead of global regulations

In today’s world, the fitness of compliance and risk professionals is being tested like never before. Like the surfers who founded ServiceNow, we must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. The key is to be proactive rather than reactive. No matter the regulation or resources at one’s disposal, the basic principles of establishing a strong compliance practice cannot be ignored.

3 benefits of automated issue response

A hodgepodge of point and legacy tools can hamper IT service and operations teams. Disconnected, outdated systems that depend on manual processes cause IT to falter on incident response times—or not even know when issues exist. Relying on a patchwork of antiquated tools and systems is like expecting your services and operations teams to run the daily IT sprint as a three-legged race—tied together by the need to collaborate but lacking the agility to do so successfully.