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Week 5 highlights from Knowledge 2020

One major highlight of Week 5 at Knowledge 2020 was CEO Bill McDermott’s “Dream” keynote presentation, during which he was joined by chief product officer CJ Desai and Amy Lokey, head of design and UX. McDermott led off by explaining how a “workflow revolution” is underway in global business. Powered increasingly by machine learning and artificial intelligence, digital workflows are dramatically improving work experiences for employees and customers, McDermott said.

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Mapping the future of work

ServiceNow’s CIO and chief talent officer on what to expect in the months ahead The COVID-19 pandemic has turned the world of work upside down. As organizations and their employees navigate an uncertain future, one thing is clear – the traditional workplace will never be the same. In a recent CBS News poll, fewer than half the respondents (44%) said they would be comfortable going to a workplace outside the home.

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Creating a truly connected financial organization

Financial services is no stranger to disruption. From fintech to blockchain and beyond, the industry has bobbed and weaved through a decade of constant change. The good news is that this experience makes the industry uniquely positioned to lead through the challenges of COVID-19. The bad news is that those financial organizations that can’t rise to the task can lose the trust of customers counting on them in their time of need.

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Communication service providers in the time of COVID-19

Think about it. Without the efforts of communication service providers (CSPs) who handled a massive surge in traffic patterns, it would be much more difficult to work from home, learn online, or binge Tiger King. However, while they rose to the challenge, it also exposed the need for more agility in communications operations, sparking a renewed focus on the need for service transformation.

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Week 3 highlights from Knowledge 2020

Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.

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ServiceNow announces 4 apps and a dashboard to help workplaces reopen safely

ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.

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Four ways to improve knowledge management using Knowledge-Centered Service

Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.