Ease of use and outstanding user experience have always been a top priority for us, and we consider them to be a key factor in our success. Recent years have seen enterprise customers also looking for a self-service, low-friction user experience – and part of that includes access to extensive educational content, for all the stages of the product onboarding process and all levels of usage.
Gartner recently released their top strategic technology trends for 2021. It’s no surprise that these trends reflect what many of us and our organizations have been experiencing, dealing with ongoing challenges during this global pandemic.
Many AIOps initiatives experience difficulties due to unrealistic expectations and a lack of a clear AIOps strategy. What is the reality beyond the AI hype, and how do we make these initiatives a success? Join us in this CTO Perspective discussion with Jason Walker, Field CTO at BigPanda, to find out.
Over 700 professionals from some of the most prominent enterprises in the retail, financial, technology, pharma and manufacturing industries attended our two-day “IT Ops Ready” virtual conference.
It’s not everyday we are given a chance to get a first-hand look at how one of today’s leading and most advanced enterprises operates its IT stack. That’s why we were very excited when three senior IT executives from Expedia accepted our invitation to participate in a webinar discussing the company’s IT modernization journey.
Leading analysts continue to acknowledge BigPanda’s leading role in the AIOps ecosystem. Earlier this year the GigaOm AIOps Radar report placed BigPanda in the leader section for the company’s strong market impact as a platform that delivers event correlation at scale.
Many organizations are transitioning toward a DevOps operational model, where software developers are responsible for operating the applications they develop, instead of a centralized IT operations group. In this “CTO Perspective” interview we talk to BigPanda’s CTO Elik Eizenberg about the challenges in that transition, and what it takes to make it easier. Lean back and watch the interview, or if you prefer reading, take a few minutes to read the transcript.
As many recent studies show (like this one from Mckinsey) , self-service in B2B products is a growing trend. Today’s enterprise users expect the same seamless and simple experience they’ve learned to love as consumers. This works well for many simple tasks. But when it comes to more complex actions that require working with ‘under the hood’ technical features, things haven’t changed much since the early days of enterprise technology.
Last week I went camping with some friends. One of them did the shopping for all of us, so I sent him my share using a payment app. It took me less than 2 minutes to complete the transaction. A few years ago, a similar transaction would have me going to the bank to complete the task, or at a minimum, calling a bank teller and having him do it. Try to imagine a bank asking its customers to do any of these things today. It would probably lose all its customers in no time.
Ask any IT Ops practitioner what the first question they ask is when joining an emergency bridge call, and you’ll get the same answer: “What changed?” Our customers report that changes in their IT environments cause 60% to 90% of the incidents they see. Yet for some reason enterprises still find it difficult to deal with changes and correlate them to the IT incidents they may have caused.
