MTTR, or mean time to resolve, is an important key performance indicator for incident response teams to track, but it’s rarely useful for technological stakeholders or customers. To really make use of the data at their disposal, decision-makers must tailor the info they provide—and understand the scope and granularity of the data they have when they deploy an AIOps platform like ours. That’s the gist of our latest Real Talk webinar on analytics and reporting maturity.

Dexcom is more than a business. For its customers, the organization’s innovative continuous glucose monitoring platform provides them with a way to take control of their health and better manage their diabetes. Given the critical services Dexcom provides to its customers, their IT Operations teams have highly specific needs when it comes to the many tools and platforms, they rely on to keep their organization’s services up and running.

It feels a bit surreal stepping into the Regional Vice President of Sales position here at BigPanda just a few months after the company achieved Unicorn status. In more than 15 years of managing enterprise software sales, this is the first time I knew I was going to play a critical role in facilitating a company’s ascension to the top of their sector. Even in college, I knew this is what I wanted.

BigPanda gives the Incident Commander award to IT Ops superstars—people who go above and beyond in this high-pressure, critical line of work. In 2021, Ben Narramore, Director of Operations/Service Management at PlayStation was a recipient for his ability to handle high-impact global incidents with exemplary professionalism and skill. Let’s find out what he’s been up to…

Whiskey and Wisdom is a monthly executive-only forum where IT Operations leaders can network independently and discuss high-level AI operations and IT Ops strategies with their industry peers. In our most recent session, the discussion was around justifying AIOps—proving the value the technology brings to the table.

BigPanda’s recent coronation as a Unicorn has prompted its leaders to look to the future of IT Operations and how it relates to artificial intelligence (AI) and machine lifiearning (ML). What is BigPanda’s role in improving IT Ops? How can AIOps contribute to greater achievement in global enterprises? These are questions a VP of Product Marketing like BigPanda’s Mohan Kompella, who has spent 15+ years in IT Operations, has been asking.

BigPanda offers a diverse set of APIs to enterprises looking to move faster and scale incident response workflows seamlessly. APIs are core to automating repeated incident response workflows that enable IT Ops to keep up with the pace of change and innovation agile teams need to thrive. In Q4 of 2021, BigPanda announced the general availability of new self-service APIs including an updated Incidents API.

As the Regional VP of Customer Success for the West and Central Region at BigPanda, Chris LaPierre gets a unique opportunity to see first-hand how BigPanda customers use their AIOps platform. Charged with ensuring every BigPanda customer derives high value and return on investment from the solution, BigPanda’s customer success teams make certain customers leverage the AIOps platform to increase their bottom line.

The effects of BigPanda’s most recent round of funding—amounting to $190 million—will be reverberating throughout the company for years to come. And it’s not just BigPanda employees who have experienced a surge of enthusiasm in the wake of our Unicorn status. Our customers are thrilled at the prospect of more innovation from our team and new products that help them automate and evolve.

Most folks familiar with BigPanda know that automation is a foundational block of our technology. Our platform automates the entire events pipeline with functions including standardizing and deduplicating alerts, cutting down on the volume of incidents, and automated enrichment that provides better context and alert payloads. But these are all part of an inbound flow of events through integrations.