For years, Netcool has been omnipresent in many IT Operations organizations. That, combined with the sheer utility it once brought to the table, sometimes gave it a special sort of nostalgic reverence in IT Operations circles. But with all due respect to Netcool, there’s also little doubt the platform’s real-world utility has waned in the era of cloud and hybrid ops.
Get info, insights, and more from our RESOLVE 2022 keynote speech. “I kind of view AIOps as more of a practice.
Insight Partners is a leader in working with scale-up companies that have existing product/market fit and can use our help establishing best practices for their businesses. But my specific focus is in developer-driven companies. I look for the best technical teams that are building products that developers love and adore.
MTTR, or mean time to resolve, is an important key performance indicator for incident response teams to track, but it’s rarely useful for technological stakeholders or customers. To really make use of the data at their disposal, decision-makers must tailor the info they provide—and understand the scope and granularity of the data they have when they deploy an AIOps platform like ours. That’s the gist of our latest Real Talk webinar on analytics and reporting maturity.
Dexcom is more than a business. For its customers, the organization’s innovative continuous glucose monitoring platform provides them with a way to take control of their health and better manage their diabetes. Given the critical services Dexcom provides to its customers, their IT Operations teams have highly specific needs when it comes to the many tools and platforms, they rely on to keep their organization’s services up and running.
It feels a bit surreal stepping into the Regional Vice President of Sales position here at BigPanda just a few months after the company achieved Unicorn status. In more than 15 years of managing enterprise software sales, this is the first time I knew I was going to play a critical role in facilitating a company’s ascension to the top of their sector. Even in college, I knew this is what I wanted.
Whiskey and Wisdom is a monthly executive-only forum where IT Operations leaders can network independently and discuss high-level AI operations and IT Ops strategies with their industry peers. In our most recent session, the discussion was around justifying AIOps—proving the value the technology brings to the table.
BigPanda gives the Incident Commander award to IT Ops superstars—people who go above and beyond in this high-pressure, critical line of work. In 2021, Ben Narramore, Director of Operations/Service Management at PlayStation was a recipient for his ability to handle high-impact global incidents with exemplary professionalism and skill. Let’s find out what he’s been up to…
BigPanda’s recent coronation as a Unicorn has prompted its leaders to look to the future of IT Operations and how it relates to artificial intelligence (AI) and machine lifiearning (ML). What is BigPanda’s role in improving IT Ops? How can AIOps contribute to greater achievement in global enterprises? These are questions a VP of Product Marketing like BigPanda’s Mohan Kompella, who has spent 15+ years in IT Operations, has been asking.
BigPanda offers a diverse set of APIs to enterprises looking to move faster and scale incident response workflows seamlessly. APIs are core to automating repeated incident response workflows that enable IT Ops to keep up with the pace of change and innovation agile teams need to thrive. In Q4 of 2021, BigPanda announced the general availability of new self-service APIs including an updated Incidents API.
