Here at N-able, we have identified three key market segments that today’s MSPs fall into: Emerging Market, Growth Market, and Elite Market. What we are starting to see happening among these three tiers is a growing disparity developing where MSPs will need to make difficult decisions about the future and how they should be moving their business forward in the years to come. Unfortunately, if MSPs fail to address this growing market disparity, they are going to be left behind.

Apple once ran, and caught a reasonable amount of flak for, an ad that implied Macs didn’t get viruses. The PC (John Hodgman) in the ad says there were “114,000 known viruses” for PCs in 2006, to which the Mac (Justin Long) replies, “PCs. Not Macs.” While misleading, it’s technically correct, which may have been sufficient to avoid truth-in-advertising lawsuits.

I’m in the middle of planning a family celebration for my daughter’s upcoming Confirmation ceremony. The invitations have gone out, I’ve booked the restaurant where we will have lunch afterwards, and I’m currently sourcing a local bakery for the cake and sweets table. While scrolling through Facebook the other day, one of my friends “Liked” and tagged a new local bakery.

On the recent Q3 earnings call, N-able CEO John Pagliuca perfectly captured the mood in the MPS market. “Some in the industry refer to the MSP era we are in right now as the golden era for the MSPs,” he said.

Over the past few years, we’ve been seeing large-scale consolidation taking place in our marketplace, with private equity firms and margin-based companies, such as telcos and traditional IT consulting businesses, investing heavily in MSPs.

In part one of this blog post series, we discussed several key reasons why your clients need backup and why either of you might be considering a change. In this second part, I will discuss how you might go about expanding or replacing your existing backup offerings.

“I can’t get this website to load.” As common help requests go, this sort of ticket can cause any tech to roll their eyes in anticipation of wasting time on a wild goose chase. If example.com isn’t working for one of your users, it could be caused by any of a dozen or more points of failure—everything from the user making a simple typo to a major Internet outage.

Although it’s good to stay optimistic for 2022, it’s difficult to deny that the main challenges the world has been facing since the beginning of the pandemic are still among us. Cybersecurity continues to be one of the key global targets for criminals in a world where an ever-increasing percentage of the workforce is shifting to working from home (WFH), leaving organizations more vulnerable than ever to a wide array of threats.