It’s that time of the year again! The MITRE Engenuity ATT&CK evaluation results are in and generating quite the buzz in the industry. And for good reason. The MITRE Engenuity ATT&CK evaluation focuses on a tool’s ability to prevent and detect cyber attacker behaviors. Now in its fourth round of testing, it has become the de-facto standard for how security solutions perform against different advanced cyberattack scenarios.
Over the years, I found that building out monitoring scripts and using them properly has proven to be a challenge. When I look back at my internal IT days using platforms like Whatsupgold, PRTG, or N-central, the question always remained the same: how can I monitor efficiently and get alerts that matter? In this blog post, I thought I’d tackle something that is a challenge for a lot of people: monitoring Hypervisors.
Over the past few weeks, we’ve all been paying very close attention to the events unfolding in eastern Europe. As an individual, it’s heartbreaking to see a war break out and the impact it’s having across the region. We know that cyberattacks are now a part of war. We also know cyberattacks can be targeted, but also have the potential for unintended consequences and increased impact as they can spread outside of the initial target.
In my previous blog, I looked at what’s currently going on in the MSP market with respect to mergers and acquisitions. I also set the scene to discuss some of the key things we’ve learned from this activity and how this is helping to shape the way we are supporting our partners that are going through this process.
You’ve got a script. Maybe you wrote it or maybe you found it online, but it handily solves a problem your users face or does a task you typically spend several minutes on with a single command many times a day. With any RMM platform, it would normally be a simple matter of deploying the script to those devices, setting the schedule for it to run, then sitting back and sipping your beverage of choice. Unless you’re in the server room—no food or drink in the server room.
“Hello, my name is Eric, and I am a Backup Nerd.” When spoken during an introduction, that statement might easily be mistaken as insulting or demeaning to myself and others. In some circles, it could easily be interpreted as a call for help or as my acknowledgement (or “first step”) to admitting that I might have a problem. Head Nerd, specifically the backup variety, has been my professional title for the past few years and I fully embrace it.
There is a great deal of marketing guidance out there on what MSPs can do to help drive new leads into their organization. One thing that is going to make all the difference in the world between a prospect reaching out and engaging with you, or clicking that back button, is making sure your website is the very best that it can be. Many marketing experts agree that the most important asset MSPs have at their disposal from a marketing perspective is their website.
One of the best parts of my job is helping our partners work through challenges. In these situations, I usually review their N-able N-central® configuration and offer suggestions on operational adjustments they can make to best align their service delivery to their RMM. I also enjoy working with leadership, such as the managing VP or director of IT, who can invoke real transformational change in their organization.
Since the start of the pandemic, MSPs have faced extraordinary challenges—in many cases, carrying the burden of responsibility for ensuring their customers are able to continue operating in the face of an uncertain and constantly changing business environment. At the same time, they have also had to adapt their own ways of working in order to continue to operate and survive.
Ransomware is on everyone’s minds these days, with attacks against small businesses, hospitals, and local governments increasingly in the headlines. Managed IT service providers are experiencing a dramatic increase in attempted cyberattacks.
