Operations | Monitoring | ITSM | DevOps | Cloud

Earlier this week, we closed the acquisitions of MobileIron, a leading provider of mobile-centric unified endpoint management solutions, and Pulse Secure LLC, a leading provider of Zero Trust Secure Access and mobile security solutions. I’m personally super excited to join forces with MobileIron and Pulse Secure and combine our strengths to deliver unparalleled coverage across all device types in the Everywhere Enterprise.

I am excited to share the news that Ivanti has closed the acquisitions of MobileIron, a leading provider of mobile-centric Unified Endpoint Management (UEM) solutions, and Pulse Secure, a leading provider of secure access and mobile security solutions.

In today’s press release, we announced the extension of our partnership with Avast Business. Avast Business will be incorporating Ivanti Security Controls Advanced SDK for Ivanti OEM partners to offer patch management functionality through Avast Business CloudCare. This incorporation will automate and simplify the patch remediation process.

Over the summer, we surveyed nearly 400 IT professionals regarding their use of enterprise service management in their organizations. This post highlights some of the survey's key findings, including: For many organizations, this preparation has paid off, with 61% of IT professionals claiming that they are consistently providing the same level of service working remotely, and 47% claiming that their quality of user experience has not suffered because of remote work.

In today's press release, we announced the incorporation of Ivanti patch management technology into the XM Cyber BAS platform! XM Cyber is a multi-award-winning leader in breach and attack simulation (BAS) advanced cyber risk analytics and cloud security posture management.

Recently, I’ve had many discussions with supply chain operations managers about the status of their barcode printers. I observed that there is a big gap between how most people want their printer management to be and how it actually is—it all comes down to perception vs. reality. I heard about challenges such as entire printer systems breaking down during peak times, operations workforces ordering duplicate or unnecessary supplies, and admins not knowing what’s in their inventory.

It’s no secret that IT organizations are facing increasingly complex challenges. Device proliferation, demands to access data from anywhere, ensuring security both on and off campus—and this year, a major shift to remote work—have IT departments struggling to stay above water.

Vulnerability remediation is still an ongoing struggle for organizations. A simple mistake could cause no issues, or it could set off a wide-scale, devastating, corporate breach. Why is this? There are many reasons. Security and Ops talk past one another. No one wants to be the one that broke something. Speed is hindered by ineffective testing.

As part of a challenge, I read Ulysses by James Joyce. 😬 Never again. At almost 1,000 pages (although about 250 of those pages were just explanatory notes), it was tough going. Especially when some bits of it were written in Latin, Irish, and Hungarian. I may have skimmed parts. At 42 pages, the Microsoft SQL Server 2019 Licensing Guide is no Ulysses, and it does have the benefit of being written in a single language. But it’s still not an easy read for us mere mortals.

This year Ivanti was placed in the Leader quadrant in the 2020 Gartner Magic Quadrant for ITSM Tools report. After a long and tough journey moving from Niche, to Innovator, to Challenger, we made it to the quadrant that is magic: the Leader quadrant. Obviously we’re thrilled. Having reached this point, I thought I would spend time here explaining what the MQ really means and why Ivanti’s move to Leader is so significant. (Disclaimer: this is not a Gartner authored article.