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Cherwell Monitoring in Production

I have been working on a couple of monitoring ideas for Cherwell. I didn’t see anything with a quick online search, and I enjoy authoring MPs to monitor applications, it is the closest I’ll get to 007. I’ve hit a major hurdle and I need to ask for a hand from the community. We have a lab environment that’s worked great while developing the Cherwell integration for Connection Center, however, it is not a good simulation for an actual deployment.

SCOM Connection Center your single source of truth for all your enterprise tools

Most companies have SCOM. But you can never realize the true value of SCOM unless you integrate it with your other tools! Here at Cookdown, we’re passionate about making SCOM integrations, which is why we are so excited to announce the launch of our SCOM Connection Center. Now you can connect SCOM to anything with an API, allowing you to send notifications in real-time to any location or device.

What is ITOM and why is it important to ITSM?

Businesses of today are faced with an extensive list of technical solutions, both on-prem and in the cloud, with which to manage their business services and systems. As the complexity of IT infrastructures increases so does a business’s ability to maintain service levels. If new systems and processes are not aligned and synchronized across a business, it can result in a lack of visibility, which can negatively impact critical services.

How to build a ServiceNow Incident Connector for SCOM

Connecting Microsoft SCOM and ServiceNow is a no-brainer! If you want to synchronize your alerts with your incidents, view issues in real-time, and generally make your life easier then why wouldn’t you! But, we know not everyone is tech-savvy enough to develop these solutions themselves, so we’ve written this blog to give you a helping hand. So, if you want to give it a go and build your own integration tool, then here’s how to get started.

Four ways to send SCOM alerts to ServiceNow

If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.

How to get the most from your ITSM monitoring integrations?

Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.

How can I convert SCOM alerts into actionable ServiceNow Incidents?

Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.