Operations | Monitoring | ITSM | DevOps | Cloud

With Nexthink Workplace Experience (built on the Nexthink Infinity platform) we introduced a next-generation DEX score (V3) along with an all-new product – Nexthink Experience Central – to deliver the strategic guidance Senior IT Leaders require to successfully enable and advance their company’s DEX strategy.

We’ve had a fantastic month celebrating 20 years of Nexthink and taking time to reflect on the people, products, and innovations that have shaped the company. Today, Nexthink is a category creator, an industry defining brand reshaping how IT teams manage the digital workplace. But that wasn’t always the case. Let's take a moment to recap some of our favourite content from the month celebrating the last 20 years of Nexthink.

Today’s evolving technology makes it imperative for you to refresh or update organization’s hardware and software. This will decrease downtime, prevent crashes while increasing employee productivity. Nexthink combines employee usage, sentiment and performance data to help you make informed hardware refresh decisions that fit the needs of your employees and the business overall. Let's see how Nexthink performs a usage based intelligent hardware refresh.

Devices without a Configuration Manager (SCCM) client present or functioning properly represent significant compliance issues. In addition, detecting, troubleshooting, and remediating the root cause of broken clients can be a lengthy process for support agents. When the client goes dark, support agents are often unaware of the issue until a ticket is raised.

Some issues can’t wait. When it comes to compliance or employee experience issues, time matters. Now with Nexthink Flow’s real-time event trigger, you can instantly trigger an automated workflow based off an event like an alert, employee login or application crash. When setting up a new workflow, you can select “Events” in the “Trigger” section and use a NQL query to identify the event to track.

Near Lausanne, at the heart of the Swiss Alps where innovation meets tradition, Nexthink is developing a ground-breaking proactive IT solution. Founded in the early 2000s at EFPL’s Artificial Intelligence Laboratory, Nexthink opened its first offices at Lausanne and quickly gained global recognition for its efforts to optimize IT based on the user perspective and to proactively enhance the IT experience – and the working life – of workforces everywhere.

As the world continues to feel the pressure of climate change, more and more actors in the private sector are implementing solutions to reduce their carbon emissions and slow down global warming. For many organizations, technology is a major focus in their carbon reduction strategy. And most emissions are linked to digital workplace equipment. In fact, the workplace represents 70% of overall IT-related emissions.

Are your task automations requiring too much manual intervention? Today, task automations help IT solve issues by automatically executing tasks or processes. With task automations today, each step needs to be manually run, checked, and depending on the outcome, followed up by another action. While this kind of automation can streamline operations and improve efficiency, it fails to address more complex issues. That’s where an orchestration engine, like Nexthink Flow, comes in. With orchestration.

In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems.".

In today's digital workplace, IT-employee engagement is crucial for communicating timely information, fixing issues collaboratively, and understanding employees’ experience with technology. At Nexthink, we have met this evolving need with our investments in engagement campaigns. And now, we are pleased to introduce the newest innovation to connect IT and employees: parametric campaigns.