This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. Nexthink first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.

In any significant journey, there are milestones that prompt reflection—moments that make you pause and consider how far you've come and where you began. This week, the release of Gartner’s first-ever Magic Quadrant for Digital Employee Experience Tools, naming Nexthink as a Leader, is one such moment for all of us here.

If you are still operating on a yearly hardware refresh schedule, with devices replaced after three or four years of service, you’re living in the past. These schedules are not based on any real viability assessment, but rather on an indiscriminate time factor or warranty lapse. Innovative and sustainable digital workplace teams are embracing performance-based refresh strategies instead, but obstacles to this new strategy proliferate.

Like other aspects of the Nexthink Infinity Platform-powered Nexthink Workplace Experience, we have spent a busy summer season making significant enhancements to our already comprehensive alerting system and workflows. These updates are designed to improve how IT teams detect, prioritize, and resolve issues, ensuring a smoother and more efficient digital environment for your organization.

"It's tough to get out of bed to do roadwork at 5 am when you've been sleeping in silk pajamas." This quote from boxing champion Marvin Hagler, I feel, perfectly encapsulates the relentless drive needed to sustain excellence in any endeavor. It speaks to Hagler’s vigilance against complacency, an ethos that resonates deeply with us at Nexthink, especially as we celebrate our 20th anniversary and our ongoing status as a Leader in the Forrester Wave.

While individual blue screen errors are frustrating, the recent global system crashes caused by a CrowdStrike update incompatible with Microsoft Windows have wreaked havoc across entire industries since early Friday morning. Companies ranging from the airlines, media, and banking industries have been facing significant disruptions, with thousands of customer-facing devices experiencing blue screens and causing widespread travel delays and chaos.

It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.

At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.

Continuously building upon the industry-leading Nexthink DEX Score and Experience Central, we are pleased to announce an extensive set of new, high-value features to amplify Senior IT Leader’s ability to manage all aspects of their employees' digital experience proactively and strategically. Building upon the capabilities described in Strategic DEX Management earlier this summer, the following capabilities have been added.

At Keysight Technologies, engineers are the core of the business. These engineers place high demand on their technology, to support the high demands of their work. If engineers are bogged down by technical issues, that has a direct impact on product development and business outlook – creating an imperative for IT at Keysight Technologies to provide a seamless digital workplace.