Operations | Monitoring | ITSM | DevOps | Cloud

PeekYou, Radaris, BeenVerified: Which Data Brokers Are Hardest to Escape?

Data is now a commodity. Your name, phone number, address, and even old social media accounts can be collected, packaged, and sold by companies known as data brokers. These firms run behind the scenes, but the information they hold can appear in search results, background checks, and even marketing databases. Three of the biggest names are PeekYou, Radaris, and BeenVerified. Each one gathers and displays personal information in slightly different ways-and each one poses challenges for people who want their details removed.

AlmaAnalysis: The Enhanced CIQ DEX feature that transforms digital employee experience analysis

In today’s landscape of digital transformation, companies are increasingly dependent on technologies that improve productivity and enhance the employee experience. However, measuring the real impact that each device, system, and configuration has on daily operations remains a significant challenge for many IT teams.

Early Warning Signals now in Webex

We’re happy to announce that Early Warning Signals are now available in Webex! With Webex now supported, Early Warning Signals are available across all chat integrations—including Microsoft Teams, Slack, Google Chat, Discord, Webhooks and now Webex—plus email and SMS. No matter where your team communicates, you’ll never miss the early signs of an outage.

Understanding OpenTelemetry Spans in Detail

Debugging errors in distributed systems can be a challenging task, as it involves tracing the flow of operations across numerous microservices. This complexity often leads to difficulties in pinpointing the root cause of performance issues or errors. OpenTelemetry provides instrumentation libraries in most programming languages for tracing.

APM vs Observability: Observing beyond APM

In my previous post I made a bold, sweeping statement that APM is not - in the most specific sense - a subset of observability. Still standing by it I stand by that because words matter and - like many "monitoring engineers" (IT folks who make monitoring and observability their specialty) - I, too, bear scars from the flame-wars on Twitter back in the 2020's where we fought internecine battles over the proper definition of (and number of pillars in) “observability”.

Guardrails and Gains: How Flyway Brings Stability to Cloud Migrations

Avoid the pitfalls of cloud database migration with Redgate Flyway. Learn how automation, schema discipline, rollback strategies, and traceability reduce risk and enable fast, compliant cloud deployments, with these insights from John Q. Martin, Technology Partner Manager at Redgate Software. Cloud migrations promise faster releases and more flexible scaling, but a poorly executed database migration will stop you from exploiting them.

The Cost of Ignoring Expired SSL Certificates for Businesses

SSL certificates secure the digital backbone of businesses. They encrypt data, protect customer trust, and ensure compliance with strict regulations. Yet many companies still face the cost of ignoring expired SSL certificates every year. When a certificate expires, the consequences hit hard: websites go offline, users see security warnings, and revenues drop. Let's break down the risks, costs, and ways to prevent expired SSL certificates from damaging your business.

Detect Email Delays Before They Hit Users - Monitor O365 with eG Enterprise

Email downtime or email delays can significantly disrupt business operations, making proactive monitoring essential to avoid problems. In today’s hybrid work environments, email remains a critical communication channel for customer interactions, internal collaboration, and workflow approvals. Even brief outages or delays in email delivery can lead to missed opportunities, poor customer experience, SLA (Service Level Agreement) breaches and reputational damage.

Driving Customer Success Beyond Deployment

In the rapidly evolving landscape of IT operations, businesses face the constant challenge of staying ahead of emerging technologies and shifting market demands. Implementing new systems or solutions is not just about the initial setup. It is about ensuring long-term success, reducing risk, and unlocking sustained value for the organization. That is exactly what SL360, our comprehensive customer success framework, was designed to deliver.