Operations | Monitoring | ITSM | DevOps | Cloud

CRO's Guide to Agentic AI: Building an Autonomous Revenue Engine

Revenue Operations is at a decisive turning point. The modern customer journey is getting more complex, with buyer paths broken across multiple digital touchpoints and competitors quickly shifting their strategies. For years, Chief Revenue Officers (CROs) have tried to manage this environment by adding more technology and processes; yet, sustained revenue growth remains elusive.

What Does the Journey from Generative to Agentic AI Mean for Customer Experience?

Today, generative AI has transformed customer experience (CX) from scripted exchanges to dynamic conversations at scale. And nearly every enterprise is feeling its immediate impact. But as your peers rush to deploy chatbots and automate responses, leaders face a blunt reality: the real race is only just beginning. Generative models are powerful, but fundamentally limited. They can personalize dialogue, but not execute decisions. They react to customer needs, but cannot act on them.

Too Late to Learn: Why Security Post-Mortems Fail and How AI Can Help

An effective post-mortem can turn a security breach into a blueprint for lasting resilience. But too often, in the stress of an incident, documenting what happened takes a back seat to containment and recovery. The resulting analysis relies heavily on memory, scattered notes, and competing narratives. Valuable context gets lost, timelines blur, and lessons that could strengthen defenses never become institutional knowledge.

This Halloween, the Scariest Monsters Are in Your Network

In the spirit of Halloween, let's talk about monsters. Not the kind that hide under your bed, but the ones that live inside your network infrastructure. For those responsible for keeping the lights on, these creatures aren't fictional; they are a daily reality. Your environment can feel like an episode from the Real Ghostbusters, teeming with things that snarl, bite, and cause chaos at the worst possible moments. Forget silver bullets; trying to fight them one by one is a losing battle.

Observability 2025 Decoded: What the DZone Report Means for SLO-Driven Ops

DZone’s 2025 Intelligent Observability Trend Report captures a real inflection point: teams are shifting from “more data” to outcome-driven practices that improve resilience and accountability. The survey was gathered between August 28 and September 25, 2025, from a global pool of developers, architects, and IT professionals.

Energy-Efficient Computing: How To Cut Costs and Scale Sustainably in 2026

With AI the centerpiece of technology and innovation today, energy efficient computing is quietly becoming one of the most urgent challenges. In this article, we will discuss what makes energy efficient computing relevant for your organization, especially when modern resource-intensive AI workloads play an important role in driving your business operations and services.

APM for Banks and Fintech: Ensuring Stability in High-Transaction Apps

The financial services industry is undergoing a major transformation. According to the McKinsey & Company 2025 Global Payments Report, digital payments continue to dominate, generating approximately $2.5 trillion in revenue from around $2.0 quadrillion in value flows across 3.6 trillion transactions worldwide. In another survey conducted by JP Morgan says that, more than 30 percent of financial professionals reported that faster payments are having a positive impact on their organizations in 2025.

Tracking Aborted Queries and Memory Grants in Redgate Monitor

Redgate Monitor now surfaces two common SQL Server query issues that usually take manual work to uncover: cancelled or aborted queries and high memory-grant queries. You can now see both in the Query Executions view for each SQL Server instance, directly alongside server activity and alerts, so you can diagnose the cause much faster. Recently, Redgate Monitor introduced the Query Executions feature for SQL Server instances, using Extended Events to capture execution details for individual queries.

Why we brought hardware-optimized GenAI inference to Ubuntu

On October 23rd, we announced the beta availability of silicon-optimized AI models in Ubuntu. Developers can locally install DeepSeek R1 and Qwen 2.5 VL with a single command, benefiting from maximized hardware performance and automated dependency management. Application developers can access the local API of a quantized generative AI (GenAI) model with runtime optimizations for efficient performance on their CPU, GPU, or NPU.