Operations | Monitoring | ITSM | DevOps | Cloud

What is Configuration Management? Definition, Types + How It Works to Keep Your Systems Consistent

With drift and other issues putting your desired state at risk every day, you may wonder: What is configuration management? And how does it work? Every organization needs to define the ideal configuration of its systems. That ideal configuration, or desired state, is the state in which systems and resources are aligned to support development, network performance, and efficiency. In short, you want your environment to keep running in a desired state. Configuration management helps you do that.

How to Recover a Deleted Storage Account

As a cloud administrator or developer, you may have accidentally deleted a storage account containing critical data. Losing important information can be a frustrating and costly experience. Fortunately, Azure provides several ways to recover a deleted storage account. In this article, we will discuss the steps involved in recovering a deleted storage account in Azure.

6 Best AWS Deployment Options to Consider in 2023

Cloud technology is growing rapidly, and we see a new cloud service almost every day. Deploying your product releases rapidly and efficiently is crucial for any business. AWS, being the market leader in the cloud world, has a lot of tools and services which facilitate deployments. Last year, we discussed different deployment options on AWS. Now that AWS has launched some new features, we will present the 2023 version of our previous article on the best AWS deployment options in 2022.

What is real-time Linux? Part III

Welcome to the final post of this three-part series on real-time Linux. As market adoption of real-time computing continues to rise, real-time in the Linux kernel is emerging as a valuable solution on the software side. A real-time Linux kernel on its own, however, will not necessarily make a system real-time. We clarified this point in Part I and listed the common misconceptions and stack components.

Managing a mobile fleet: How to manage issues revealed by geofencing

Because geofencing is a powerful tool, organizations that use the feature often rely exclusively on the technology for disciplinary action. For example, when an IT team receives an alert that a field worker has exited a geofence, they may immediately jump into corrective action, such as by issuing a written warning to the offender.

IT Support Automation: Definition, Benefits, and Tools

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.

4 ways technology optimization can elevate service operations

As the dependency on fast, easy-to-use technology continues to grow, it’s crucial for organizations to provide their employees with the best digital experiences possible. Workers are unable to successfully do their jobs if they frequently encounter disruptions and outages. Simply put, your IT infrastructure is critical to effective service operations. Technology optimization can help you make better use of the tools you already have and streamline the way your IT department functions.