Operations | Monitoring | ITSM | DevOps | Cloud

Five Essential Ticketing Automations to Get You Started

Like all Ninja products, Ninja Ticketing gives users many opportunities to save time through automation. Setting up automations against a tabula rasa can be a daunting task when first getting started with ticketing. We wrote this blog post to help new users get started with common, helpful automations you can use from day one. This guide will provide step-by-step explanations and screenshots to show how to set up these automations.

Seamlessly Secure Your Cloud Workloads

You’ve secured your cloud identities. You’ve hardened your cloud security posture. You’ve configured strong cloud access controls. But there’s still one more thing you need in order to secure your cloud environment: a cloud workload protection platform, or CWPP. Cloud workload protection platforms secure the workloads that run on your cloud — which are distinct from the infrastructure, user identities and configurations that form the foundation of your cloud environment.

Serving Files with Puppet - Part 1 - File Resource Source Attribute

The first in a 3 part series, where Adrian Parreiras Horta, Support Engineer at Puppet, takes us through the different methods of serving files with Puppet, and how this impacts the performance of the Puppet ecosystem. Part 1 discusses the different source attributes of the Puppet File resource.

Serving Files with Puppet - Part 2 - Implications and Performance

The second in a three-part series, where Adrian Parreiras Horta, Support Engineer at Puppet, takes us through the different methods of serving files with Puppet, and how this impacts the performance of the Puppet ecosystem. Part 2 discusses the implications on performance for the methods previously discussed.

Automatically Add IP Addresses to a Penalty Box in Cloudflare with Torq

Good security may come from strong defenses, but strong security comes from a good offense. This is especially true for network security, where minutes can make the difference between a breach and a near miss. For example, if an unknown IP address triggers an alert for suspicious or abusive behavior, the faster you can isolate and block that address, the less likely it is that the person or entity at the other end can do damage.

Resolve Actions and Espressive Barista

Resolve and Espressive have partnered to bring you an enterprise-class chatbot and Virtual Support Agent that can actually resolve incidents and complete service requests using the Resolve Actions Intelligent IT Automation platform. And because Resolve Actions is an IT automation platform, you can fully customize your automations & runbooks that are triggered by Espressive Barista to undertake almost any IT task.